E-Zpass Quality Assurance Specialist Supervisor (Administrator Iii)

• Conducts advanced transaction and financial investigations into customer's account;
• Monitors the technical and performance specifications of all tolling system functions.
• Ensures cooperation with the Customer Information Center (CIC) employees at the contractor location with contract compliance and transaction accuracy related inquiries;
• Responsible for reviewing audits by verifying the creation of transactions through its final disposition; and
• Present detailed information in a fast-paced court room setting as well as assisting the attorney representing MDTA with customer resolutions;
• Oversee the audit of employees' tasks and transactions for the collection of revenue from customers who use MDTA toll facilities and pay through E-ZPass accounts and video tolling process;

This position will be supervised by the E-ZPass Quality Assurance & Compliance Manager or other designated official. The current vacancy is in Baltimore, Maryland.
MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.
If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.
Notes:
1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.