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Experienced Fare Savings Specialist

Company

American Express Global Business Travel
Address , Remote
Employment type FULL_TIME
Salary $17 - $29 an hour
Expires 2023-09-11
Posted at 8 months ago
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.
Create your journey at Amex GBT!
The Fare Savings Specialist role is to watch for attractive fare alternatives and generate savings for our Ford travelers. This is an exciting new opportunity, to support the rapid expansion in the fastest growing global Travel Management Company.
Hours:
8am-6pm EST- Monday - Friday
Compensation: Starting at $25/ hr based on experience

Responsibilities:
  • When required, get traveler to approve alternatives, summarizing savings to expect and potential additional costs (eg change penalties)
  • Check a broad range of international itineraries to find cost-effective alternative booking class
  • Technical skills required
  • Interact with Customer Service inquiries and Travel Counselor support
  • Client meetings on air contracts and testing in the GDS when implemented
  • Scripting writing a plus
  • Meet quarterly performance targets
  • Resolve issues linked to distribution or invoicing
  • Extensive fare rule interruption and ticket exchanges
  • Client Reporting on various programs on savings
  • Keep a daily log of tickets optimized, to track client savings and targeted it rate savings

Competencies:
  • Proficient on Sabre GDS
  • Ability to prioritize, track and deliver results under tight deadlines
  • Microsoft Office application skills, including Word, Excel, Outlook, Access
  • Creative, inquisitive and lateral thinker
  • Canada Cross- border a plus
  • Self-starter mindset, naturally motivated to meet and exceed financial targets
  • Quality checks, knowledge of debit memos, Max
  • Excellent organizational skills and proven ability to multitask.
  • Interpreting fare policies
  • Must be able to work autonomously
  • Fare projects and budget analysis
  • Team Player
  • Proven problem solving and analytical skills with attention to detail.
  • Highly organized & detail oriented with a very strong focus on process, trends, and root cause analysis.
  • Must have strong International fares background, in a travel agency or airlines
  • 5 + years of Fare Savings experienced is preferred, but not required
  • Good oral, written communication, and listening skills.
  • Excellent knowledge of airlines (alliances, code shares, routes, fare rules…)
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
What You Get From Us
  • Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
  • The flexibility to work from home in a truly global workplace.
  • A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.
  • The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
  • An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

Location
United States - Virtual Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
  • And much more!
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!