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Executive Housekeeper Jobs

Company

Dominion Hospitality Group LLC
Address , Gastonia, 28052, Nc
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 1 year ago
Job Description

PLACE OF WORK: Guest Rooms, Housekeeping Office, Laundry Room, Back Office and all Public Areas

JOB OVERVIEW: Responsible for the leadership and management of all functions of the Housekeeping Department in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff, guests and any person in the workplace.

REPORTS TO: General Manager

KEY RELATIONSHIPS:

Internal: Housekeeping employees, all hotel staff.

External: Hotel guests, visitors, employment/recruiting agencies, vendors

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.


Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

ESSENTIAL JOB FUNCTIONS:

  • All hotel and departmental policies and procedures
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation
    • Daily house count and expected arrivals/departures
    • Scheduled in-house group activities, locations and times
    • All hotel and departmental policies and procedures
  • Scheduled in-house group activities, locations and times
  • All hotel features/services, hours of operation
  • Daily house count and expected arrivals/departures
  • Access all functions of computer system according to established procedures and standards.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Check office storage areas for proper supplies, organization and cleanliness.
  • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed.
  • Monitor and ensure that departmental areas are kept clean and organized at all times.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
  • Ensure that staff report to work as scheduled. Document any late or absent employees.
  • Coordinate breaks for staff.
  • Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department?s standard and delegate these tasks.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day?s business.
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Constantly monitor Housekeeping staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
  • Tour each department daily, look for safety hazards and check staff adherence to hotel policies and procedures.
  • Monitor the staff?s interaction with guests and employees, ensuring prompt and courteous service, resolve discrepancies with respective personnel.
  • Assist departmental staff with their job functions to ensure optimum service to guests/employees.
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Anticipate guests? needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Review Housekeeping log books daily, ensuring information is accurate and kept current.
  • Maintain current Housekeeping bulletin boards to ensure open communication on a timely basis.
  • Adhere to all laws and regulations in regard to:
    • Wage and Hour
    • OSHA
    • Union
    • Workers Comp
    • Immigration
    • Unemployment
    • COBRA
    • EEOC
    • ADA
  • Unemployment
  • Union
  • EEOC
  • OSHA
  • ADA
  • Wage and Hour
  • Immigration
  • COBRA
  • Workers Comp
  • Maintain and update the M.O.D. manual with accurate procedures and information relative to the Housekeeping Department.
  • Identify and use outside recruiting sources, minimizing hotel costs.
  • Ensure that the application, screening, interview and hiring processes for all candidates are carried out in accordance with hotel policy and procedures.
  • Develop and conduct an orientation program for all new hires relating to the Housekeeping areas.
  • Ensure accurate maintenance of all employee files relevant to the Housekeeping areas.
  • Identify and coordinate outside training sources which address the needs of the housekeeping dept.
  • Establish guidelines for performance review on all housekeeping employees. Ensure completion and placement in employees? files.
  • Administer progressive discipline procedures, monitor compliance with such, conduct counseling sessions with employees, ensure documentation and placement of records in employees? files.
  • Conduct and document exit interviews with all terminated employees, ensure placement of documentation in employees? files.
  • Bereavement Time
  • Comp Rooms
  • Coordinate employee requests, ensuring authorized (by GM) approvals and paperwork on:
    • Leave of Absence
    • Transfer
    • Sick Days
    • Bereavement Time
    • Comp Rooms
  • Transfer
  • Sick Days
  • Leave of Absence
  • Develop and coordinate employee incentive and recognition programs
  • Plan and coordinate with the Executive Committee all employee social and sports activities (ex. awards banquet).
  • Contact local organizations and establish ?Good Will? projects which the hotel can become involved with to promote positive public relations with the local community.
  • Schedule and direct employee locker audits with the General Manager.
  • Maintain confidentiality and security of employee and hotel records.
  • Prepare and submit daily/weekly departmental payroll records.
  • Document pertinent information in departmental log book.
  • Attend designated meetings.
  • Prepare and send all designated corporate reports.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Personally inspect a minimum of all occupied and vacant rooms and ensure that the remaining vacant rooms (the checking of up to 71 rooms may be required) are inspected on a daily basis. All hotel rooms must be inspected daily.
  • Ensure that all daily Housekeeping functions and responsibilities are completed daily (7 days a week) to ensure consistent quality and service to hotel guests.
  • Operate within operations budge and maintain expenses proportionally to sales when revenues fluctuate more that 3% of budget.
  • Participate in hotel?s Manager on Duty Program.
  • Ensure that all rooms are cleaned on a timely basis and that all rooms meet or exceed Brand standards. Exceptions must be approved in advance by the General Manager.
  • Lead by example.
  • Achieve a rating in the housekeeping areas of ?exceeds? or ?outstanding? during periodic Quality Assurance inspections from the Brand Q/A people.

SECONDARY FUNCTIONS:

  • Conduct monthly departmental meetings or as needed.
  • Prepare a list of departmental equipment needs for annual capital expenditures.
  • Follow up on assignments and special projects given by General Manager.
  • Network with local peers, establishing positive public relations. Attend association meetings and functions.