Event Housekeeping, Union - Comerica Park

Job Title: Event Housekeeping
Reports to: Operations Manager
Employment Type: Part-Time Seasonal
If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you!
The Comerica Park Event Housekeeping staff delivers optimum service to fans in a friendly, pleasant, and professional manner through various contact points. They provide fans with a clean and safe ballpark environment.
KEY RESPONSIBILITIES:
Event Housekeepers are assigned to specific locations and maintain proper ballpark standards of cleanliness.
Follow all guidelines applicable to ballpark and restroom cleanliness. Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
Maintaining all aspects of restroom cleanliness and preparedness during games and events by stocking and wiping down dispensers, cleaning and disinfecting all fixtures (toilets, urinals, sinks, baby changing tables), keeping the floor clean and dry, and trash disposal.
Responding to internal radio calls for clean-ups around the ballpark including but not limited to; wet and dry spills, trash removal, water clean-up, biohazards and bloodborne pathogens, etc.
Maintaining concourse/ballpark cleanliness including but not limited to; trash disposal, wiping down various surface areas, sweeping/mopping the concourse as necessary; squeegeeing standing water to provide a safe environment for our guests; picking up and throwing away trash left in the ballpark and outside perimeter that cannot be swept.
Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
Responds to and resolve guests’ questions, concerns, complaints, or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
Enforce policies, rules, and regulations of the ballpark. Event Housekeepers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Must be 18 years of age.
Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues, and management.
Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends, and holidays.
Must be able to report to work 2 - 2 ½ hours prior to game time. Event housekeeping colleagues work on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
Must have reliable transportation.
The ability to lift 20 pounds or more.
Understanding of products and chemicals used in the cleaning process. Willingness to learn about different disinfecting chemicals and procedures.
Must be able to work events beyond baseball, including but not limited to: concerts, high school games, charity walks, etc. Large scale concerts are mandatory to work. Events take place throughout the year including baseball off season.
Background checks will be performed on all candidates offered a position.
The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.