Event Booking Specialist Jobs

We are seeking a positive and professional Pre-Booking & Event Booking Specialist to join the team at the Pappas Restaurants Main Office in Northwest Houston. This role will serve as a Pappas brand ambassador for potential banquet guests. They will eagerly and professionally communicate private event options, availability, and coordinate event details in coordination with the restaurant.

Responsibilities

• Fulfills incoming inquiry calls and emails for assigned locations

• Completes all leads and event tasks using booking system and procedures.

• Manages all events for assigned locations.

• Schedules reservations using the seating system for your assigned locations.

• Ensures all phone or website inquiries are followed up with accurately, and in a timely and professional manner.

• Builds strong and lasting relationships and takes responsibility for all guests.

• Communicates effectively with restaurant managers (and GMs) to ensure successful events.

• Uses suggestive selling techniques and upsell to meet and exceed Guest expectations.

• Fulfills incoming inquiry calls and emails for assigned locations.

• Completes other tasks and special projects as assigned.

REQUIREMENTS

• 2 years of experience as a Pappas Event Manager/Supervisor (high volume experience preferred)

• Proficient in Microsoft Office, Excel, Word, Teams, and Outlook

• Positive and professional attitude

• Excellent verbal and written communication skills

• Exceptional attention to detail

• Strong knowledge and understanding of Pappas Restaurants operations and menus

• Professional and effective presentation skills

• Strong understanding and aptitude for operating computer data base systems

• Fast learner and willingness to take on new assignments

• Strong team player and ability to adapt to change quickly

• Ability to work under pressure and meet tight deadlines as necessary

• Experience working in reservation and booking software preferred