Evening / Night Shift Floor Supervisor

: Evening Shift Supervisor - Pinheads Entertainment

Position Overview:

We are in search of a skilled and motivated Evening Shift Supervisor to lead our team at a prominent Bowling Entertainment Company during the evening hours. This pivotal role requires a dynamic individual who can provide effective leadership, ensure smooth operations, and guarantee an exceptional experience for our guests. If you have proven leadership abilities, strong communication skills, and a passion for creating memorable evenings of entertainment, we encourage you to apply for this role.

Key Responsibilities:

Team Leadership:

Supervise and provide guidance to evening staff, including hosts, porters, and cafe associates.

Foster a positive work environment, encouraging teamwork, and addressing any staff concerns or issues.

Guest Experience:

Ensure a high standard of guest service by coaching and motivating the team.

Handle guest inquiries, feedback, and concerns professionally and effectively.

Shift Operations:

Oversee the evening shift's daily operations, including seating, lane assignments, and cafe service.

Monitor lane reservations and queue management to optimize guest flow and satisfaction.

Safety and Compliance:

Ensure compliance with safety protocols and regulations, conducting regular safety checks.

Implement security measures and manage emergency situations, if they arise.

Inventory and Supplies:

Monitor inventory levels of cafe supplies and equipment, ensuring efficient use and ordering as needed.

Manage inventory control to minimize waste and maximize cost-effectiveness.

Financial Accountability:

Monitor cash handling procedures and financial transactions, ensuring accuracy.

Assist with end-of-day reconciliation and reporting.

Problem Solving:

Address operational challenges and resolve issues swiftly to maintain a smooth guest experience.

Collaborate with other managers and departments to streamline operations.

Qualifications and Skills:

High school diploma or equivalent; additional education or relevant experience in hospitality or management is preferred.

Proven leadership experience, ideally in a hospitality or entertainment setting.

Exceptional interpersonal and communication skills.

Ability to work effectively in a fast-paced environment and make sound decisions under pressure.

Strong organizational skills and attention to detail.

A customer-centric mindset with a commitment to delivering outstanding service.

Flexibility to work evenings, weekends, and holidays as required.

Pay: Starting at $43,000 per year

Benefits:

Competitive salary with potential performance-based bonuses.

Access to bowling and entertainment facilities during off-duty hours.

Ongoing training and professional development opportunities.

If you are a dynamic leader with a passion for providing exceptional guest experiences and ensuring efficient evening operations in a bowling entertainment setting, we encourage you to apply for the Evening Shift Manager position. Please submit your resume along with a brief cover letter highlighting your relevant leadership experience and your commitment to creating memorable evenings for our guests.