Entry- Level Underwriter Jobs

Upgrade is a fintech unicorn backed by a top 10 global bank and other leading fintech investors. Founded in 2017, Upgrade has already delivered $5 billion in consumer credit and achieved $125 million in annual revenue run rate and cash profitability.

Upgrade is building a neobank offering exceptional value to mainstream consumers, including affordable and responsible credit through cards and loans. In 4 short years 12 million people have already applied for an Upgrade Card or loan.

Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably.

We are looking for new team members who get excited about designing and implementing new and better products and join a team of 500 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Our Verifications team is hiring for Loan Review Specialists. We are looking for detailed oriented individuals to assist our customers with the loan application process. Our Loan Review Specialists are responsible for the accurate review, processing and decisioning of applicant loans. In this position, you would spend your day reviewing financial and identifying documents, assisting applicants over the phone, gather additional documents and following up with applicants to verify financial information to decision the loan application. This is a dynamic role partnering with our customers to provide a best in class experience.

The schedule for this position will be Saturday - Tuesday (4x10) 6am - 5pm

*Note: Weekend shifts are eligible for $2.50 shift differential pay

What you'll do

• Bring a flexible mindset – you will be required to adapt to changing policy and procedures on a constant basis while maintaining high-quality work
• Review financial documents submitted by the borrower
• Answer customer service request via an internal communication system
• Verify and calculate customer income
• Provide excellent customer service to inbound and outbound calls
• Maintain high quality while processing large numbers of personal consumer loan applications
• Be an expert on our product and processes
• Detect suspicious and fraudulent loan applications
• Meet or Exceed production, quality, and customer service goals

What you have

• Proficient with Excel and Word
• High level of integrity
• Team player
• Ability to thrive in a changing and fast-paced environment
• Previous contact center experience
• Detailed oriented
• Ability to calculate financial information and strong problem solving and analytical skills
• Excellent verbal and written communication skills
• 1+ years experience in a banking, financial services or related industry
• Knowledge of CRM applications and LexisNexis is a plus

COVID-19
This is an in office job- work from home is not offered. Our office space exceeds OSHA and CDC guidelines for workspaces amidst COVID-19.

Perks

Great OPEN office environment that is socially distant!
Comprehensive benefits package: medical, dental, vision, HSA / FSA, life insurance & disability
Monthly Wellness Incentive Program
Paid time off
Kitchen stocked with beverages and snacks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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Candidate Privacy Notice_
Effective Date: 1/1/2020

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This California Candidate Privacy Notice is intended to provide California consumers who are employed or apply for employment or a contractor position with Upgrade information about the categories of personal information Upgrade collects and how the company uses this information.
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1. Personal Information Upgrade Collects
a. Identifying information: including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information.
b. Information you provide as a part of a job application or from a background check performed after a job offered is extended, including employment, education, credit, and criminal history.
c. Data on work productivity and performance, including hours worked, electronic network activity, and tasks performed.
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2. Purposes for Collecting Personal Information
a. To consider applications for employment.
b. To complete payments, including payroll, expense reimbursement, other compensation-related payments, and the administration of stock options.
c. To administer benefits, including medical, dental, vision, commuter, and retirement benefits.
d. To provide human resources services and conduct performance evaluations.
e. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States.
f. To ensure a safe and efficient working environment.
g. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

Location: 275 Battery St 23rd floor, San Francisco, CA 94111

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• Employee assistance program
• 401(k) matching
• Vision insurance
• Dental insurance
• Health insurance
• 401(k)
• Life insurance
• Parental leave
• Referral program
• Flexible spending account
• Health savings account
• Paid time off

Physical setting:

• Office

Schedule:

• Weekend availability

Work Location: In person