Entry Level / Administrative Project Coordinator (Remote)

We are seeking a highly motivated and enthusiastic individual to join our team as an Administrative Project Coordinator. In this role, you will be responsible for providing exceptional customer service and support to our clients. As a member of our customer service team, you will be the face of our company and the first point of contact for our customers.

Responsibilities:

• Identify and escalate issues to appropriate departments as needed
• Collaborate with other departments to resolve customer issues and concerns
• Respond promptly and professionally to incoming customer inquiries via phone, email, and chat
• Process orders, returns, and exchanges, ensuring accuracy and efficiency
• Meet and exceed customer satisfaction goals and metrics
• Maintain customer records and information in our database
• Continuously seek ways to improve the customer experience and provide feedback to management
• Provide accurate and timely information to customers about products, services, and policies

Qualifications:

• Familiarity with CRM software and Microsoft Office Suite
• Strong problem-solving and critical thinking abilities
• Customer service experience is preferred but not required
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• High school diploma or equivalent, some college coursework is preferred

Benefits:

• Opportunities for career growth and advancement
• Remote work options and flexible scheduling
• Professional development and training opportunities
• Competitive salary and comprehensive benefits package
• Collaborative and supportive work environment

At our company, we are committed to creating a diverse and inclusive workplace that values and celebrates our differences. We welcome individuals of all backgrounds, experiences, and identities to apply for this position.

Join our team of dedicated professionals who are passionate about delivering exceptional customer service and support. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply today!