Enrollment Process Specialist (Remote)

This is a remote position open to any qualified applicant in the United States.
Your Role
The Enrollment Specialist will be responsible for the oversight of enrollment and billing processes for clients while managing client communications and interaction. Identifying opportunities for process improvement while ensuring compliance requirements and service level agreements are met.
Essential Functions

• Work with appropriate Product, Hosting, or Security teams to assist in issue resolution
• Assist Enrollment & Billing processing teams with troubleshooting technical issues
• Submit required tickets including supporting documents that accurately describe the system issue
• Work with testing team ensure test cases are accurate
• Identify opportunities for process improvement while ensuring accuracy and compliance requirements are intact
• Review software release documents and implement new functionality as needed
• Review system/process changes with the processing team to ensure in-depth understanding
• Provide day-to-day operational oversight of enrollment & billing tasks for clients by; generating and analyzing daily reports, facilitating client meetings, and managing client expectations & escalations
• Update Desk Level Procedure (DLP’s) to incorporate new technology/functionality
• Maintain up to date Enrollment Business Requirement Documents, Desk-Level Procedures, and Job Aids that meet compliance & client requirements
• Monitor regulatory agency notices for impact to Enrollment & Billing processes

Required Experience

• High School Diploma or Equivalent
• QNXT and or Facets Enrollment experience
• Minimum of 3 years' experience in Health Insurance Enrollment

Desired Experience

• SQL query knowledge
• Enrollment Administration Manager (EAM), Financial Reconciliation Manager (FRM) experience
• Medicare Managed Care, Health Insure Exchanges, and Billing support

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jun 21 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.