Enrollment Follow Up Analyst

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Enrollment Follow Up Analyst ensures the Enrollment Department Verity Credential Stream database information for St. Luke's University Health Network & Star Community Health employed providers is maintained in an accurate and timely fashion. Assists the Enrollment Team with insurance plan follow up, special projects and reporting.

Job Duties And Responsibilities

• Identifies and communicates current or potential database issues that could result in loss of revenue and/or patient dissatisfaction
• Updates & maintains database to show enrollment tracking, effective dates, provider numbers and correct provider demographics
• Create ad-hoc report request for payer and provider demographics upon request
• Participates in team meetings and conference calls with payers
• Create and maintain monthly rosters for payers upon request
• Assist with resolution of enrollment issues identified by the CBO
• Ensures that all detail and data stored in Verity database is updated timely
• Follows up with non-delegated insurance plans to obtain enrollment approvals for St. Luke's providers and practice locations
• Maintains the integrity of the Verity Stream database by ensuring accurate information is stored for all Organizations, providers, and payer insurance contracts

Physical And Sensory Requirements

Requires sitting for up to eight hours per day, including extensive use of computer terminal and telephone. Requires hearing as it relates to normal conversation and answering questions in large groups. Requires seeing as it relates to general near and far vision.

EDUCATION

High School Diploma or equivalent required.

Training And Experience

Experience with personal computers and the Microsoft Office suite of products is required. Strong customer service skills. Excellent verbal and written communication skills. Must have exceptional organization and time management skills as well as an eye for detail.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.