Engagement Delivery - Project Manager Pubsec (Ts/Sci)

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Job Category

Customer Success

Job Details

Engagement Delivery - Project Manager (TS/SCI)

T his position requires an active TS/SCI clearance.

Applicants must reside/located in the Washington D.C. (Maryland/Virginia metro area).

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.

We are seeking an innovative and passionate Project Manager who shares our vision of bringing the power of cloud computing to enterprises, levering their extensive program delivery experience. This role leads our largest and most transformative programs for our most strategic customers, serving as a trusted advisor to our key customers. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and handling relationships, deliverables, and outcomes. Our Project/Program Managers are also domain authorities who actively participate in the project, leading customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Several Project Manager and Sr. Project Manager openings to join a diverse team for the following industry verticals:

• Financial Services including the Insurance industry
• Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services)
• Communications, Media, and Technology
• Retail Consumer Goods
• Healthcare and Life Sciences
• Public Sector, Non-profit, and Education

Your Impact

• Run routine execution of project implementations. Assist with the planning, tracking, documentation, and status updates for the project.
• Responsible for all project work, reviewing those results prepared by the team prior to submission to the client-
• Identifies and leads project risk
• Find opportunities to demonstrate all Salesforce technologies.
• Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.
• Facilitate requirements gathering and assist with the creation of project results, as needed.
• Leverage business knowledge and expertise to drive business process improvements.
• Exercise solid project leadership skills combined with a good eye for business and in-depth analytical skills.
• As necessary, write and review QA and UAT test scripts.
• Ensure on-time and on-budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Able to run one or two large projects or a couple of small to medium-sized interrelated projects requiring complex multi-functional collaboration and management at the program level.
• Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Track utilization of project resources against the prioritization and budget. This includes on-time entry and approvals for project timesheets.
• Adopt a standardized development lifecycle methodology for all projects.
• Lead scope changes and ensure the project is delivered on time and within budget
• Facilitate and lead the creation of salesforce technical design documents for complex projects, by communicating with Technical Architects and Developers, as needed.
• Participate in end-to-end implementation planning including project management, issue management, communication, and organizational change.
• Establish and maintain trusted advisor relationships with client project team members by providing vision and future product road-mapping.
• Lead UAT with end users including coordination and user acceptance sign-off.
• During the course of a project, be the primary customer interface and perform project management activities that ensure alignment with Salesforce methodology and project gates and governance.
• Facilitate review sessions with the client and your team.

Requirements

• Ability to multi-task and perform effectively.
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentor teams of junior team members, and proactively run project risks
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
• Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
• Agile SCRUM Master Certification
• Must be able to travel up to 25%
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment
• Lead internal and external project customers; confirmed negotiation, conflict management, issues, executive communication, and leadership skills
• SFDC experience is not required but parallel implementation experience is required
• Outstanding and effective interpersonal skills; along with good executive presence. Verbal and written; ability to work with remote teams during non-traditional business hours
• Must reside/located in the Washington D.C. (Maryland/Virginia metro area)
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
• Ability to proactively identify and handle project risks
• T his position requires a TS/SCI clearance.
• 5+ years experience, in a project management role leading enterprise-scale CRM projects,
• PMP Certification
• Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) is required.
• Demonstrated project leadership skills with direct responsibility for running project teams, budgeting, and scheduling against a customer or vendor contract

Leadership Qualities

• PASSION: Passionate about Customer Success and is a great listener
• CONSULTATIVE: Able to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
• OHANA: Embodies Aloha culture and is a great teammate that everyone enjoys working with and has a generous heart
• CREDIBILITY: Able to harmonize with various levels of an organization both technical and non-technical to discuss comprehensive solutions
• WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
• TRUST: Ability to earn the trust of the customer and lives the company’s core values
• EXPERTISE: Solid grasp of industry-standard methodologies and implementation experience of the salesforce product suite
• URGENCY: Ability to move fast and drive business value and results
• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
• COMPOSURE: Strong customer-facing communication and the ability to support complex engagements

Possible travel of about 25%, but exact travel requirements will vary based on customer.

Our Investment In You

• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Sandler Sales Training
• Exposure to executive leaders with vision with a passion for living our values
• Week-long product bootcamp
• Fast Ramp mentorship program
• Elite enablement and on-demand training - check out Trailhead.com for a sneak peek!

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes , we are #1 in PEOPLE ’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create customer value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Financial benefits and perks
• Visit https://www.salesforcebenefits.com/ for the full breakdown.
• Parental benefits
• Time off and leave policies
• Perks and discounts
• Health benefits

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc . or Salesforce.org .

Salesforce welcomes all.

If you require assistance due to a disability applying for open positions or require support with an upcoming interview, please submit a request via this Accommodations Request Form . Please Note: when completing the Accommodations Request Form, you may leave the following field blank: Job Requisition Number(s) .

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/