Emergency Services Dispatcher Trainee

The City of Turlock is accepting applications for the position of Emergency Services Dispatcher Trainee. This individual, will learn 9-1-1 call taking and dispatch duties for the City of Turlock Police and Fire Departments, receive and dispatch incoming calls from external and internal customers, learn to operate the Department of Justice automated files to include national inquires and input, and triage and prioritize the calls for service from the public in order to dispatch appropriate personnel. The incumbent will also perform clerical duties assigned to Communications to include but not limited to data entry, document processing, warrant processing, etc.
Incumbents will undergo on the job training which is expected to take approximately four (4) months. An Emergency Services Dispatcher Trainee will have the opportunity to promote to an Emergency Services Dispatcher I, and upon doing so, will be required to successfully complete a one hundred and twenty (120) hour P.O.S.T. Certified Basic Dispatcher Course. The department will evaluate the progress of the trainee during the first twelve (12) months of employment to determine when standards for promotion have been met. Failure to make continuous progress and/or failure to promote to Emergency Services Dispatcher I at the end of twelve (12) months will result in termination. The Chief may extend this deadline under extenuating circumstances.
Dispatchers work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments. This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.
The salary posted on this announcement is effective July 1, 2022.
An eligibility list will be established from this recruitment that will be valid for six (6) months. All full-time employees serve an eighteen (18) month probationary period.

Duties may include, but are not limited to the following:

• Respond to and screen incoming telephone calls on 9-1-1 and miscellaneous phone lines in Communications
• Testify in court on calls received and handled while on duty
• Dispatch appropriate personnel on calls received for police and fire
• Supply information to the public as needed
• Compile DVD reports for court on calls for service as requested
• Abstract and maintain records on warrants served
• Process criminal warrants for service
• Operate the touch screen citywide radio system
• Maintain confidentiality of information obtained
• Patch radio channels on multi agency/department involved incidents
• Inquire and input data into the California Department of Justice CLETS System
• Operate the computer aided dispatch system (CAD) keeping track of all related events and times
• Perform a variety of related clerical work in the Communication Center

Knowledge of:

• Two-way radio system
• Basic office equipment
• High volume telephone and public contact operations

• Successfully complete the Department of Justice CLETS required workbook (new employees must meet this requirement within six (6) months from date of employment)
• Maintain typing proficiency at the job required level
• Be able to receive and remember specific information received and dispatch emergency service calls expeditiously and correctly
• Multi task
• Reference manuals for accurate input of data into CLETS and NCIC
• Think clearly and quickly in emergency situations
• Compile information and maintain reports in CAD
• Read, write, speak and understand English fluently
• Read computer screens and monitor visual changes
• Establish and maintain cooperative relationships with those contacted during the course of work
• Recall information given both verbal and written
• Locate major streets, public places and landmarks in the city limits
• Follow oral and written direction

Education:
Be a high school graduate from a United States public or private high school
Or pass the General Education Development Test indicating high school level
Or pass the California High School Proficiency Examination
A two (2) year, four (4) year, or advanced degree from an accredited college or university is desired.
Required Licenses/Certificates:
Typing certificate with a minimum typing speed of thirty-five (35) words per minute net corrected obtained through an agency that can validate the certificate, such as a temporary employment agency, employment center and school/college. Refer to Minimum Qualifications section.
Possession of a valid California driver's license (minimum class C) at the time of application, to be maintained as a condition of continued employment.
DESIRABLE QUALIFICATIONS
Certificates:
Completion of a POST Entry-Level Dispatcher Selection Test Battery with a T-score of forty-five (45) or higher.
PHYSICAL REQUIREMENTS
Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability.
SELECTION PROCESS
1. All applicants must complete and return a standard Application for Employment form with sufficient information listed to indicate the minimum qualifications for this position are met.

• Medical examination (including drug screening, hearing and vision examinations), and
• Background Investigation
• Interview with Chief
• Psychological examination.

• Retirement - Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 3% @ 50 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. Non-classic or "new members" will be enrolled in the 2.7% @ 57 plan.
• Long Term Disability Insurance
• Interest free computer loan
• Bachelor's Degree - Additional 2.5% of base pay
• Generous employer contribution to health plan for employee and family
• Master's Degree - Additional 2.5% of base pay
• Bilingual Pay - 5% of base pay
• Term Life Insurance at 1-1/2 times annual salary
• Intermediate P.O.S.T. Certificate - 5% of base pay
• Associate's Degree or Equivalent - 2.5% of base pay
• The City does not participate in Social Security; however, there will be a 1.45% tax in salary for Medicare
• Liberal annual uniform allowance
• Liberal vacation, holiday and leave plans
• Advanced P.O.S.T. Certificate - 5% of base pay
• Tuition reimbursement

AN EQUAL OPPORTUNITY EMPLOYER

The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled.

Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job.

The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in section #6 of the application form.
VETERAN'S PREFERENCE SYSTEM
The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.
Customer Service Policy

The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.

PLEASE NOTE:

Information contained herein does not constitute an expressed or implied contract as it is subject to change.

WHERE TO APPLY:

City of Turlock
Human Resources Division
156 S. Broadway, Suite 235
Turlock, CA 95380-5454
(209) 668-5540
or
Visit our website at www.cityofturlock.org to apply.

ALL APPLICATIONS MUST BE RETURNED TO THE HUMAN RESOURCES DIVISION. THIS POSITION IS OPEN UNTIL FILLED.
In completing the following questions, please read the minimum qualifications section of this job announcement.

156 S. Broadway, Ste. 235
Turlock, California, 95380