Eligibility Specialist – Lead Worker - Family Team

The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
Performs a variety of tasks related to the determination of eligibility for public assistance programs. Provides training, staff monitoring, and computer support to Eligibility Specialists/Child Care Assistance Specialist and assists the supervisors in the Income Maintenance Unit. Reviews financial cases to ensure completeness and accuracy of new employees. Work is performed in an office setting.

Pay range listed is hiring range. Full range goes to $87,608 with outstanding performance.

Determines what training is needed for newly hired staff; enrolls the new Eligibility Specialist/Child Care Assistance Specialists in the required classes provided by the Department of Human Services and completes the necessary paperwork.
Coordinates the completion of prerequisite requirements by the Department of Human Services with the new Eligibility Specialist/Child Care Assistance Specialist.
Provides one-to-one training with all newly hired Eligibility Specialists/Child Care Assistance Specialists; training is expected to last approximately four months.
Mentors staff by assisting with policy interpretations, procedures, resources, decision making, case set up or actions to be taken which includes one of the computer systems the Eligibility Specialist/Child Care Assistance Specialist utilizes to establish eligibility; works with staff in setting workload priorities, organization of office and resources for efficiency, and assists the Eligibility Specialists/Child Care Assistance Specialists in assessing crisis situations.
Assists all workers in the preparation of case materials and policy prior to a State Appeal Hearing.
Assists the Fraud Investigator with referrals and case management.
Assists the supervisor and staff to assess issues and develops a plan to ensure cases are updated according to policy within mandated time frames.
Resolves discrepancies in case records, including errors, problems resulting in miscommunication, changes in policies, and implementation of new procedures.
Develops, updates, and maintains a training manual to ensure correct, timely, and consistent information is given to all staff.
Assists with caseload coverage for vacancies and staff who are out ill, on vacation, or at training. Provides input to the supervisor on how caseloads can be covered when there are vacancies.
Serves as liaison between County personnel and State personnel.
Acts as the County Vendor Maintenance person for MAXIS vendors. Gathers mandatory licensure information to be entered into MAXIS.
Acts as liaison between Eligibility Specialists and supervisors; assists the supervisor in identifying training issues for experienced staff.
Serves as acting supervisor in the supervisor's absence. Facilitates meetings when necessary and deals with client concerns and concerns from other units. Works with the supervisor to develop policies and procedures. Acts as the supervisor's backup in the Department of Human Services Security Liaison role. Resolves security issues for all State system users with the County; approves benefits at the same level as supervisors.
Performs and/or assists the supervisors with public assistance case reviews.
Prepares special reports as necessary.
Acts as a back-up to and assists the Managed Care Advocate.
Works the hours and/or shifts assigned and begins and ends work on time.
Performs other related duties as required or assigned.

Requires

• High school diploma/GED plus one or more years post-secondary education and three years of related work experience**
• High school diploma/GED and five years of related work experience** OR

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.

Note - Intermittent, Temporary, and PT positions less than 20 hrs per week are not eligible for benefits.
Benefits: (Benefit offerings can and do change on occasion.)
A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub at https://c2mb.ajg.com/scottcounty/home/

• Paid Parental Leave
• Paid Time Off (PTO) or Vacation & Sick Leave
• Dental Insurance - Four-tier plan option available
• Post-Retirement Health Care Savings Plan
• Life Insurance
• Active Health & Safety Teams, Committees, and Programs
• PERA (Public Employee's Retirement Association) Retirement Plans
• Long-Term Disability
• On-Site Occupational Health Nurse
• Health Insurance - Four-tier plan option available
• Employee Assistance Program
• Flexible (Pre-Tax) Spending Accounts
• 11 paid holidays annually

Other great benefits available:

• Deferred Compensation Plans
• Training Opportunities
• Credit Union Membership
• Short-Term Disability
• Spirit of Scott
• Vision Plan
• Scott County Employees Association
• Federal Student Loan Forgiveness
• Minnesota Benefit Association

Scott County has adopted a Total Rewards philosophy!
Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence.
Our goal is to address the multiple facets of employee well-being via 6 different program delivery "buckets." These buckets encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These buckets include physical health, workplace social/belonging, work/life balance, financial security, training and development, and emotional health.
You can read more about the 6 buckets here!