Ehr Technical Services Analyst

About IRhythm
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 5 million patients and their doctors on a shorter path to what they both need – answers.
About This Role
iRhythm is currently seeking a motivated and growth oriented EHR Technical Services Analyst. This is a remote position that can be located anywhere in the US. This role will be responsible for providing technical support and driving ongoing success for our EHR-integrated customers. Your problem-solving skills and passion for customer success will ensure that these customers get the maximum value from our overall Zio service and continue to see efficiencies gained from our EHR integration.
As part of the EHR Integration team you will work closely with our Technical Project Managers, Customer Care teams, and Revenue Cycle Management teams to quickly diagnose and resolve customer issues, lead customers through expansion and maintenance projects, and drive innovation of our processes and support methods.
Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Specific Job Responsibilities Include

• Post-implementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support.
• Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings.
• Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services.
• Troubleshoot customer issues within our interface engine (Mirth) and develop processes to prevent similar issues in the future.
• Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service.
• Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis.
• Manage iRhythm’s customer integration roll outs and customer integration expansion projects.
• Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system.
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.
• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals.

About You
You are someone who enjoys solving problems as part of a team, and that won’t hesitate to take on new challenges and opportunities that facilitate our customers’ success and happiness with our Zio service. You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment. This team interacts with nearly every division at iRhythm and we’re looking for someone that is excited about continuing to improve our processes, our collaboration with others within iRhythm and the other companies we work with, and the overall value that our customers get out of the comprehensive iRhythm solution.
Our team has ambitious goals to continue growing and positively impacting more customers and more patients each year, and this role will be key to unlocking our ability to scale efficiently and successfully.
In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred
• Some experience with HL7 integration engine solutions (Mirth preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus
• Ability to travel 10-20% of the time, as needed.
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions.
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare or technology field.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• Excellent communication and presentation skills
• At least 1 year of integration experience with EHR’s (Epic experience preferred).
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again

What’s In It For You
This is a full-time position with competitive compensation package, excellent benefits including medical, dental and vision insurance (all of which start on your first day), paid holidays, and PTO!
iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.