Dshs Esa Quality Control Specialist

• Monitor and assess program operations, utilizing all computer programs in use by the administration such as Barcode, ACES Complex, Health Plan Finder, and Microsoft Suite
• Prepare detailed reports for use by ESA, business partners, and federal agencies in assessing the performance and effectiveness of program delivery and administration
• Review and synthesize complex data and fact patterns, to troubleshoot improper program payments resulting in overpayment creation and potential fraud referrals.
• Conduct eligibility fact-finding assessments using investigative techniques while face-to-face, on the telephone, and in written communication requests
• Conduct systematic assessments of identified cases, thoroughly evaluate and analyze eligibility information
• Determine the accuracy of benefit issuance amounts, eligibility determination practices, and program participation
• Input and receive data on multiple automated systems and maintain the confidentiality of all sensitive information
• Participate with local, regional, and state staff on the application of policy or findings, or in the interpretation of regulations that affect case review findings
• Thoroughly evaluate and analyze case information including pertinent program policies, procedures, manuals, and training materials to determine the potential root cause of errors
• Maintain current knowledge and apply rules and regulations contained in state and federal manuals, memos, policy interpretations, and program policy and procedures as it relates to the scope of review

• Experience determining the eligibility of public assistance programs such as DSHS food, cash, and medical programs; SNAP, WorkFirst
• Strong organizational and time management skills
• Experience assessing public assistance & food programs
• Critical thinking skills and the ability to incorporate and present information and ideas
• Ability to thrive in an environment that is continuously changing and evolving
• Ability to work efficiently in a modern work environment with little supervision
• Good oral and written communication skills including the ability to multi-task and manage interruptions, and prioritize work assignments to meet timelines and/or other priorities.
• Knowledge of State and Federal laws and regulations pertaining to public assistance programs
• Commitment to working effectively and collaboratively with team members, using interpersonal skills needed for clear communication
• Ability to interpret program policies and statutory and regulatory requirements

• Additional experience gained in a Community Service Office, Welfare Office, or Public Assistance Office determining eligibility for public assistance programs may be substituted year for year for a degree.
• Two years of experience as a WorkFirst Program Specialist or WorkFirst Program Supervisor
• Professionals with a bachelor's degree* AND one of the following where one year of experience has been gained within the state of Washington: Two years of experience as a Financial Services Specialist 3, 4, or 5

Completed applications will include:

• Current chronological resume
• A Cover letter of one page explaining why you are interested in the job, the skills, and experience that make you the best person for the job
• Three or more professional references with current contact information