The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP seeks a College Aide hire to play a key role in the agency’s Project Management Office (PMO), team, while gaining Project Management Office experience during their college experience, the College Aides will assist the PMO team in developing and implementing analytics, policies, and planning strategies to achieve agency-wide project goals. Conduct routine data analysis designed to enhance the understanding of agency operations and provide critical information and reporting to various divisions. Collaborate on the design, development, and implementation of internal and public-facing web portals.
The responsibilities and tasks will include, but not limited to:
- Provide Training and Training documentation.
- Knowledge of gathering business requirements.
- Excellent written/oral communication skills, commitment to quality, professionalism, and ability to prioritize the tasks.
- General understanding of business analysis skills.
- Participate and help in User Acceptance Testing
- Provide excellent Customer Service.
- Familiarity to identify/resolve/prioritize business requirements.
- Work closely with Developers to design a solution and provide a timeline.
- Knowledge of working in an iterative, agile environment.
- Help in developing and maintaining technical documentation such as design documents, specifications, software documents and training.
- Interface with clients and facilitate meetings.
Minimum Qual Requirements
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology)
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow)
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Preferred Skills
- Provide help in managing projects from various phases of the project.
- Excellent written/oral communications and management skills.
- Basic experience with tools: SharePoint, MS Project, Visio would be preferred.
- Needs little to no supervision while performing assigned tasks.
- Have problem solving, analytical, and organizational skills.
- Knowledge of managing communications including meetings, agendas, and meeting minutes.
- Basic knowledge of SDLC, waterfall and Agile/Iterative project management models.
To Apply
For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
a Resume And Cover Letter Are Required.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
- Appointments are subject to Office of Management and Budget (OMB) approval.
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.
- Drug Screening: A drug screening may be required prior to being appointed.
- LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to
[email protected].
If interested in being sent our job postings on a monthly basis, please email your resume at
[email protected]. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
