Dog Groomer Jobs

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Dog Groomer

The Downtown Dog Lounge is seeking an experienced Dog Groomer to join our team! You will be responsible for the overall care and well-being of the animals at our facility, through exceptional customer service to clients through dog grooming services.

Reports to: Pack Leader/General Manager(s)

Pay: $19/50 Hourly base rate PLUS tips! Make between $60-$85K per year!

FLSA Status: Non-Exempt/Hourly

Schedule: The schedule is determined by individual store needs as determined by the Store Manager. The Groomer must be flexible and will be expected to maintain an open availability to working weekends and/or evenings and holidays.

Benefits: This position is expected to work 40 hours a week, therefore this position is eligible for Medical, Dental, Vision, Life, Commuter ORCA Benefits, PTO, Premium Holiday Pay, Discounted Grooming Tool Sharpening, Various Employee Discounts, Bring Your Dog to Work and Many, MANY other fun perks and benefits.

Who we are: Female Owned, the Downtown Dog Lounge is proud to celebrate over 20 years of business and remain Seattle's premier and oldest standing dog daycare, boarding, grooming, retail, bakery and Yard Bar.

Our Purpose:

We are leaders, delivering peace of mind in a safe environment by caring for every dog as our own.

Essential Duties & Responsibilities:

• Assist with cleaning, inventory and laundry in the Grooming Department
• Notify customer when pooch is ready for pick up
• Participate in community marketing events quarterly with an opportunity to increase clientele
• Prebook future appointments at time of check out
• Happen, however incidents must be kept to a minimum. Refer to the Employee Handbook for policy related to grooming-related dog injuries
• Attend periodic meetings and in-house trainings
• Follow up with new customers two (2) days after first appointment, assuring satisfaction
• Maintain exceptional relationship with human and dog clients, retaining clients over time
• Perform brief consultation at check in, making expert recommendations on services for the day
• Provide and maintain personal clippers, blades, and other hand tools required for grooming
• Notify management of all maintenance and/or equipment repairs needed
• As an extension of the DDL Purpose and Values, communicate clearly, openly, honestly, and kindly when addressing any issues that may arise
• Cleaning, anal gland expression, sanitary trims, nail trims, feet trims, face trims, de-matting services, hair cutting, hair coloring, drying, etc.
• Complete all required grooming logs, paperwork, and commission reports
• Make retail recommendations and discuss other services offered at Downtown Dog Lounge
• Perform grooming services in a safe manner to avoid injuries - DDL understands that accidents
• Run dogs at check in and check out as needed when not actively with a grooming client
• Follow pet parents instructions or breed standards when servicing animals
• Base
• Take photos of dogs being groomed for the pet parents and social media purposes
• Confirm customer appointments 24 hours in advance of appointment times
• Maintain clean, organized and sanitary work environment to health and safety code
• Clean up hair and disinfect table and tools between clients
• Follow up with customers that have not been in for 6-8 weeks
• Arrive 15 minutes prior to book start time to set up station with necessary supplies and equipment
• Address any client complaints immediately, assuring client satisfaction
• Regularly attend educational training to strengthen expertise and develop new skills
• Greet clients at check in and pick up
• Stay 15 minutes after your scheduled book time to clean your work area and tools
• Discuss estimated cost of service at check in
• Display the highest standard of client service, including bows and bandanas
• Services (DDL will finance a portion of tool sharpening)
• Perform dog grooming services including but not limited to: brushing, bathing, conditioning, ear