Dock Office Assistant (Yacht Club - Full Time)

Minimum Requirements:

• Excellent Communication skills, both written and verbal
• Minimum one (1) years experience on the local waterways
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Ability to easily adapt to organizational and environmental changes
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
• Proficient with peripherals, copier, fax, telephone, and calculator

Tasks/Responsibilities:

• Maintains cleanliness and organization in all work areas
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Assist with daily close-out procedures and delivery of reports and cash to revenue control
• Assist with daily retail sales
• Answer incoming telephone calls
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Assist with guest activities on the dock to provide an incomparable experience
• Open and close facility as needed
• Willing and timely execution of other duties as delegated by leadership
• Maintain proper housekeeping on dock and office area
• Attends all scheduled employee meetings and brings suggestions for improvement
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Ensure all merchandise is correctly tagged and priced
• Learn the names and personally recognize our regular Guests and Members
• Assist in selling merchandise and customer service
• Assist with physical inventories
• Supervise fishing equipment is in proper working order
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Assist scheduling fishing, boating, and watersports activities
• Assist in monitoring overall inventory levels of merchandise, restock when needed
• Record and bill orders accurately into the register system using guest/member cards

Physical Requirements:

• Ability to effectively operate basic computer systems
• Basic swimming abilities required
• Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to work simple math calculations
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to read, write and communicate effectively in English, both written and verbal
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy

Skills