D'lite Cashier/Expo Jobs

Location: Scottsdale, AZ
Employment Type: Part-Time
Salary: Competitive

POSITION OVERVIEW:
The Cashier/Expo, is a team member of the Front of House. The Cashier/Expo is responsible and accountable for superior customer satisfaction through positive customer management in greeting, menu guidance, payment process, loyalty benefits, and ensuring that core values are carried out through execution. The Cashier/Expo is expected to be a role model for the company culture, and always exhibit the highest standards in overall guest experience, by delivering the best service, in the cleanest, most friendly and safest dining environment.
The Cashier/Expo reports directly to the assigned Shift Leader [SL] and General Manager [GM]. The Cashier/Expo is accountable for executing the policies, procedures and direction provided by the SL and/or GM. The Cashier/Expo is required to successfully complete and meet the requirements of the General Team Member Training Certification and the Cashier/Expo Training Certification. The Cashier/Expo must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.
REWARD FOR MEETING OUR HIGH STANDARDS?
In return for the Cashier/Expo's skills and dedicated effort, the Cashier/Expo will receive a competitive compensation package, an opportunity to thrive in a challenging, enriching and rewarding environment, with the opportunity to grow with us as we begin a period of exciting growth. The Cashier/Expo will be empowered to work with the team and be provided the tools to do so.
Responsibilities

• Keeps company passwords and intellectual property confidential
• Field inside, drive-thru, and phone orders
• Ensures that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
• Performs work of other team members as needed
• Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Superior knowledge of entire menu, ingredients, modifications, allergens, upcharge costs
• Proper cash handling procedures at all times
• Performs table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction
• Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length
• Abide by policies and procedures for comps, voids, employee food, and customer loyalty program
• Use, implementation, and adherence to all company policies, procedures, systems and processes
• Operating a Point of Sale system [POS], accurately reconcile daily check outs, sales, tips, and credit cards
• Addresses customer complaints and reports to SL and/or GM

Requirements
KNOWLEDGE, SKILLS, EDUCATION + EXPERIENCE REQUIRED FOR THE JOB:

• Prefer ability to handle multiple projects simultaneously and efficiently
• Positive attitude and great personal drive
• Prefer prior restaurant experience, it is not required
• Exceptional guest services skills
• Reliable transportation
• Basic math and computer skills
• Availability to work on weekends
• Courteous and enthusiastic
• Successful completion of Cashier/Expo Training Certification
• 18+ years of age
• Willingness and ability to learn in a fast-paced sales environment
• Successful completion of General Team Member Training Certification
• Exceptional communication skills
• Prefer proficiency on Aloha POS, it is not required
• Dependable, honest, trustworthy, possesses integrity
• High school graduate

Frequency
PHYSICAL DEMANDS:
Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33% Frequently = 34 – 66% Continuously = 67+%
LIFTING + CARRYING:
Weight Frequency Objects
1-10 lbs. Continuously Food items, paper goods, office items, buss tubs
11-20 lbs. Frequently Water dispenser
21-35 lbs. Occasionally Trash/Recycle
36-50 lbs. Never
51-75 lbs. Never
Sitting: Never
Standing: Continuously
Walking: Frequently
Bending: Frequently
Squatting: Frequently
Kneeling: Rarely
Crawling: Never
Climbing: Never
Reaching: Frequently
Grasping: Frequently
Applicant Declaration
I have read the responsibilities and requirements of the position of Cashier/Expo. To the best of my knowledge, I believe that I can perform these duties and am qualified for the position.