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Company | Cresco Labs |
Address | Altoona, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-12 |
Posted at | 9 months ago |
Company Overview
- Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.
- Elevated skills in decision making, active listening and problem solving.
- Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service
- Advanced cannabis product knowledge and industry compliance standards.
- Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.
- Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
- Respond to all employee's questions, concerns or suggestions and communicate team resource requirements to management.
- Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.
- Manage escalated customer concerns and respond to complex or nonstandard product questions.
- Verify inventory counts and cash deposit totals; reconcile any discrepancies.
- Ability to walk or stand for extended periods of time
- Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
- Investigate any cash, POS or product discrepancies and escalate/record appropriately.
- Ensure team accountability to compliance with all company policies, procedures, state and local laws.
- Troubleshoot technical issues or glitches in POS system.
- Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
- Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
- Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
- 1+ year experience leading or mentoring a team; cannabis experience preferred
- High School Diploma or equivalent
- Excellent customer service skills
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- 3 - 5 years' experience in customer service
- Excellent communication, interpersonal, and persuasive skills
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
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