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Dispensary General Manager Jobs
Company | Revolution |
Address | Concord, AR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Plastics Manufacturing |
Expires | 2023-08-29 |
Posted at | 9 months ago |
Revolution Global’s national retail brand, Enlightened, is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what you’re looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. Apply to join our team today - Welcome to Enlightened.
- Ensure the safety and security of customers and employees throughout all operations;
- Closely follow state rules and regulations in order to disseminate details to staff and customers;
- Participate in implementing best practices, regulatory processes, internal policies, and standardized procedures;
- Ensure staff training according to company guidelines, complete performance reviews, and employee development opportunities;
- Assist with staff management by communicating hiring needs, opportunities for employee advancement, and pursue disciplinary action when necessary;
- Lead by example and uphold a culture of accountability and professionalism;
- Liaise with the corporate team to implement policies and fulfill dispensary needs;
- Manage the utilization of point-of-sale and seed-to-sale tracking systems;
- Maintain state-mandated documentation and record keeping protocols as well as internal reporting requirements;
- Assist the General Manager as needed, including Human Resources tasks such as creating employee schedules, managing store labor budgets, corrective action and general employee documentation needs;
- Serve as the dispensary’s secondary point-of-contact in the absence of the GM;
- Manage daily communication through effective use of company tools and leading pre-shift meetings to ensure the team has information needed to perform for the day and know of company happenings;
- Manage financial records and cash handling procedures;
- Manage and provide training for internal staff to consistently deliver the highest level of customer service;
- Maintain staff documents and ensure employee credentials remain valid for the entirety of the employment period.
- Provide education to staff about local product offerings and cannabis administration methods;
- Maintain in-depth knowledge of cannabis products on a local and national level;
- Assist in managing, supervising, and directing dispensary operations and staff;
- Ensure the dispensary remains compliant with all regulations and lead the team through state inspections without violation;
- Develop and leverage community relationships with local organizations and affiliated ancillary businesses, in partnership with the headquarters Community Manager;
- Serve as a liaison to the local community;
- Monitor and maintain dispensary communications via email, social media platforms, and in-store customer inquiries;
- Collaborate with the Community Manager and Marketing Department to create social media strategies driven by standardized branding initiatives
- Work alongside the headquarters Buying Team to ensure product assortment drives sales and traffic;
- Inventory receipt management;
- Management of CRM software including but not limited to IHeartJane, Weedmaps, and Hubspot.
- Maintain store FIFO and work with Buying Team to determine liquidation plans on expiring products;
- Assist in the implementation of best practices, regulatory requirements, policies, and procedures;
- Work closely with management team on new product arrivals to ensure staff education
- Ensure accuracy of front-facing product menus;
- Organize daily inventory audits and understand how to investigate & reconcile discrepancies;
- Maintain inventory protocols according to both state regulatory requirements and internal policies;
- Liaise with internal organization and other external stakeholders to uphold brand integrity and company standards;
- Collaborate with the Leadership Team to ensure loss prevention protocols are understood and followed by entire team;
- Collaborate with headquarters Retail Operations Team on store communication and ensure messages are disseminated to store team;
- Track store team matrix on training topics and products covered;
- Liaise with fellow managers to plan daily training topics in pre-shift meetings and maintain an educational cadence of topics for store;
- Maintain strong leadership presence on sales floor to guide, coach, and lead the overall customer experience on a day-to-day basis, utilizing downtime to coach in the moment with Cannabis Guides and peer managers to elevate selling and service;
- Be aware and create training plan of new products and company initiatives for entire team;
- Orchestrate staff training on customer engagement and product knowledge to ensure best-in-class customer experience;
- Follow up with team members on personal sales performance
- Must have reliable mode of transportation;
- Compassionate customer service approach;
- Proven track record in ability to cultivate long-term customer relationships;
- Computer use proficiency including familiarity utilizing Microsoft Office and Outlook applications;
- Ability to problem solve in a professional manner;
- High School Diploma or GED;
- Must have availability to accommodate scheduling expectations including weekends, evenings, and holiday shifts;
- Must pass a thorough internal and external background check including criminal history check by the State Police and FBI;
- Excellent communication skills;
- Experience conducting HR tasks;
- Must be at least 21 years of age;
- Must obtain and maintain a Dispensary Registration Identification card from the local governing department.
- Must have Team Player mentality;
- Previous managerial experience in a fast-paced environment required;
- Self-starter with organized ability to multi-task;
- Strong attention to detail;
- Strong and reliable work ethic;
- At least 5-years of experience working in retail, hospitality or health care organization;
- Point-of-Sale and cash management experience is required;
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