Dispatcher Jobs

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Are you looking for an opportunity to make a difference in your community? Do you have a passion for helping seniors? Do you want to work in a healthy, rewarding, and fulfilling environment?
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Located in Colorado Springs, CO
Comprehensive benefits, PTO, Sick Leave, and 401(k) available to full-time employees starting on the 1st day of the month following 30 days of hire.
Job Title: Dispatcher
Department: Transportation
Reports to: Manager of Transportation Services
GENERAL PURPOSE OF JOB
Under general supervision, performs public paratransit scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way communication, answering inbound and making outbound telephone calls in fast paced call center environment, computer dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to drivers, clients, and general public.
Essential Duties And Responsibilities

• Professionally answer multi line phone system in a timely and respectful manner
• Excellent interpersonal and human relations skills
• Demonstrate a professional demeanor at all times
• Drug testing and background check required
• Timely and accurate recordkeeping, reporting and data input
• Volunteer engagement
• Familiarity with local geography and road layout
• High level of integrity, dependability and team player
• Decision-making ability while multi-tasking various duties
• Good motor vehicle driving record
• Accurately collect and enter client data into system for registration and scheduling while maintaining confidentiality of client information
• Basic computer skills MS Office (Word and Excel)
• Responsiveness and sensitivity to cultural differences
• Ability to learn transportation software program
• Attention to details and formulating logical action plan
• Other duties as assigned
• Ability to effectively communicate with staff and volunteers

Supervisory Responsibilities
None
EMPLOYMENT STANDARDS
Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software and safety regulations.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED), 6 to 12 months related experience and/or training, or equivalent combination of education and experience.
Desirable Or Special Qualifications
One year transportation experience required; one year community and/or administrative office experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
This position requires sitting for long periods of time; standing and walking for shorter periods of time. Utilization of hands and fingers to operate office computer keyboard and equipment required. Must be able to reach with hands and arms, talk, hear and stoop, kneel or crouch if needed.
WEIGHT DEMANDS
Must be able to lift up to 25 pounds as needed.
Vision Requirements
Position requires close, distance and peripheral vision.
WORK ENVIRONMENT
Moderate noise within business office atmosphere with computers, printers and light traffic.