Director, Us-Canada Technology Pmo - Communications

Job Number 23140436
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

This key role is within the US-Canada Technology team reporting to the Portfolio Management organization and is responsible creating and executing communication deliverables to support stakeholders (US/Canada team, properties, owners, associates) as we modernize our technology and business processes. This role is a true PR leader that will help the organization drive the implementation and support of business-as-usual and transformational programs and is key to providing messaging and content for the organization to help effect awareness and change.

This role will establish expertise in creating and executing communication plans and related deliverables for the organization and will also provide key support and expertise to the VP, Continent Technology. In addition, will establish strong, collaborative ties with the Business Communications organization and various partners within Global Technology’s portfolio communications teams. Success in this role requires strong critical thinking skills, great with visual storytelling, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, comfort being tested on difficult and time-sensitive requests and the ability to produce clear, easy-to-understand communications deliverables.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university; or equivalent experience, training, and certifications
• 8+ years of relevant professional experience (project management, stakeholder engagement, communications specialist), demonstrating progressive career growth and pattern of exceptional performance with specific experience in:
  • Supporting and driving business change internally
  • Translating complex topics, concepts, business strategies and data into clear, concise and compelling communications (e.g. PowerPoint presentations)
  • Web and email publishing
  • Webinar software
• Webinar software
• Translating complex topics, concepts, business strategies and data into clear, concise and compelling communications (e.g. PowerPoint presentations)
• Web and email publishing
• Supporting and driving business change internally

Attributes & Capabilities

• Ability to complete deliverables with high quality and up to established standards
• Basic project management skills
• Ability to juggle multiple projects and many stakeholders
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Strong personal leadership, organizational, relationship-building, and negotiation skills
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Formal and informal presentation skills
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation
• Proficiency with Microsoft Word, Excel, and PowerPoint applications

Preferred

• Hospitality experience
• Graduate Degree
• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

CORE WORK ACTIVITIES

• Develops and delivers communications deliverables, including – but not limited to – webinars, PowerPoint presentations, talking points, job aids, etc.
• Creates and executes necessary communication plans working closely with change and communications partners, continent deployment, learning and other teams to meet defined success measures.
• Establishes and conducts a cadence of informational/feedback sessions (e.g., quarterly) for stakeholders to stay abreast of evolving continent technology efforts.
• Modernizes and updates MGS page for US/Canada; consolidates SharePoint reference sites.
• Partners closely with Deployment teams and Performance Advisory resource to identify new or modify existing learning opportunities required to support deployments; develops tracking for implementation and compliance purposes.
• Partners with continent Global Technology teams to tailor communications plans and effectively disseminate key messages.
• Develops and coordinates required change and deployment deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines.
• Establishes and executes against a communication and change intake process for the US/Canada portfolio team.
• Creates communications documents on behalf of Continent Sr. Leaders for use in annual budget efforts, quarterly reporting, etc.
• Identifies needs and then develops, manages, and maintains communication plans for the organization across internal towers (TSSC, Field Operations, etc.)
• Works collaboratively with a variety of key stakeholders both within the US/Canada leadership team and Portfolio management to validate alignment and consistency with broader organizational communication efforts.
• Develops targeted communications for associates describing scope, preparation, rollout measurements and milestones.
• Executes communication plans and related deliverables to drive awareness, behavior change, and support process adoption.

Maintaining Goals

• Provides input and assistance to other teams regarding projects.
• Promotes the documenting of project progress accurately.
• Submits reports in a timely manner, ensuring delivery deadlines are met.

Managing Work, Projects, and Policies

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support to persons inside and outside of the department.
• Demonstrates knowledge of function-specific procedures.
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
• Keeps up-to-date technically and applies new knowledge to job.

Delivering on the Needs of Key Stakeholders

• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Understands and meets the needs of key stakeholders.
• Demonstrates an understanding of business priorities
• Collaborates with internal partners and stakeholders to support business/initiative strategies
• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Develops specific goals and plans to prioritize, organize, and accomplish work.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Presents ideas, expectations, and information in a concise, organized manner.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.
• Demonstrates self-confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Uses problem solving methodology for decision making and follow up.

California Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually.

Colorado Applicants Only: The salary range for this position is $107,850.00 to $217,498.00 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $130,500.00 to $239,250.00 annually.

Washington Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.