Company Description
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.
Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
Reports to: VP, Customer Excellence Operations
A quick snapshot…
As the Director of Services Operations, you’ll be responsible for leading and guiding key operational activities across the Services team, including annual planning, forecasting, P&L management, business process optimization, resource management, and executive reporting and analytics.
Why it’s a big deal…
The Services function is the only business line that has P&L responsibility. Managing the P&L is extremely important and integral to the overall corporate financial plan. This is a big job! Resource management, billings, time and expense management, collaboration in the build of the annual operating plan, and leading a quarterly business review process are some of the fun things you will do. You’ll also be responsible for delivering high-quality business intelligence to all stakeholders, including the executive team, FP&A, and services leadership.
Are you the person we’re looking for?
Analytical thinker and creative problem solver. You’re able to see issues holistically and follow the flow of the stack to get to the root of the matter -- a key skill in this role. You pay attention to the details and do not miss a trick.
Thoughtful leader. You’ve developed a leadership method that works. You provide support to your team while helping them to develop and learn. You provide the guidance and strategy for them to be successful but you’re not afraid to jump and help.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections. You’re the trusted adviser to many and premier writer and confident in preparing and presenting to all levels.
Resourceful & Collaborative. At Conga, we achieve together-- when you have questions, you find answers; when you’re faced with challenges, you find solutions. You turn to a variety of resources, including your colleagues, professional network, Internet, articles, books -- whatever helps you get the job done. Then you apply that knowledge across the business where it makes sense.
Flexible and Adaptable. You thrive when challenged; you like to do many different things and learn new things along the way. As priorities and deadlines change, you’re able to plan and quickly change course if needed.
Influence change. You’re accustomed to having a perspective on big-picture themes, risks, and opportunities because you take the initiative to understand the business’s needs and challenges, maybe more than they understand it themselves. You form quality, robust opinions that you use to drive outcomes and be proactive with issues and opportunities – you’re able to explain and articulate those opinions across all levels, including the executive leadership and board of directors. Because of the transparency, authenticity, humility, and knowledge you bring, your peers, partners, and business leaders trust the information you provide to influence key decisions.
Here’s What Will Give You An Edge…
Related Experience. You’ve had experience in consulting or project management for 5+ years, ideally with a consulting firm, major systems integrator, and/or an enterprise software company. You’ll have experience and understand the job of the consultants you support. You’ve also spent 5+ years in a services operations management role for a rapidly growing services or enterprise software company. You know the ins and outs of services operations.
Tools and systems. You have extensive experience with PSA tools, like Financial Force and NetSuite. You’re also an expert in Excel, PowerPoint, and analytics tools like PowerBI. You know how to use the tools to drive efficiencies and accuracy.
Quality oriented. You rarely make mistakes because you have strong processes in place to ensure that every detail is correct. But in those rare occasions when errors are realized (let’s face it, it happens to the best of us from time to time), you own them, correct them, learn from them, and then quickly adjust and communicate processes to ensure the same mistake doesn’t happen twice.
Education. You have a degree in economics, finance, or math. Maybe you’ve gone on to obtain your MBA. You like numbers and you like people!
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Compensation
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
The U.S. base salary range for this full-time position is $175,069 to $223,850. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
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Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
