Director, Portfolio Strategy & Relationship Management

Provides advice and counsel to a designated business / group to execute the Corporate Real Estate and business/group strategy. Completes analytical and strategic work to deliver business results and/or minimize risk.

• In-depth knowledge of data analysis, management, and modeling tools, and software application development methods.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Data driven decision making - Expert.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Builds effective relationships with internal/external stakeholders.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Verbal & written communication skills - Expert.
• In-depth knowledge of quality management methodologies, processes, and frameworks, including Baldrige Criteria for Performance Excellence.
• Solid understanding of ISO standards for risk management, product and service quality, information security, and environmental management.
• Advanced understanding of day-to-day physical security operations in critical environments.
• Provides advice and guidance to assigned business/group on implementation of wide range of topics and solutions.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Completion of Building Owners and Managers Institute (BOMI) or other industry recognized professional accreditation related in facility operations and management.
• May network with industry contacts to gather and identify competitive insights and best practices.
• In-depth understanding of data centre infrastructures and the function of diverse roles and trades required for their operation.
• Understanding of business consulting methods and practices (Certified Management Consultant (CMC) designation beneficial but not required).
• General understanding of environmental issues related to development of facilities, critical environments, and operational impacts.
• Thorough understanding of business continuity management and continuous business operating models.
• Anticipates trends and responds by implementing appropriate changes.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Communicates abstract concepts in simple terms.
• Good knowledge of building construction and data centre infrastructures.
• Attracts, retains, and enables the career development of top talent.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Provides input into annual financial investment plans for critical facility operating expenses and capital expenditures.
• Solid experience with large business critical computer centres; familiarity with IT operations, service management, and hardware deployment.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Influence skills - Expert.
• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Technical leader viewed as a thought leader for innovation.
• Influences how teams/groups work together.
• Solid experience applying environmental, social, and economic attributes of organizational sustainability within critical facilities environments.
• Analyzes data and information to provide insights and recommendations.
• Well-developed knowledge of capacity and availability management and industry leading processes and metrics to optimize their performance.
• Typically 9+ years of relevant experience and post-secondary degree in Business Management or an equivalent combination of education and experience; completion of an MBA and/or CPA preferred.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Able to manage ambiguity.
• Seasoned expert with extensive industry knowledge.
• In-depth experience applying ITIL processes in IT operations and critical facilities environments.
• Provides input into the planning and implementation of programs and solutions and executes within applicable service level agreements and standards.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Design (LEEDS) principles beneficial; certification not required.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Thorough understanding of business performance measurement methodologies and best practices.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Develops an expert understanding of business/group challenges. Networks with industry contacts to gather competitive insights and best practices.
• Thorough understanding of principles and techniques of risk management.
• Analytical and problem solving skills - Expert.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.