Director Of Vip Services

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and refresh your leadership skills in our Guest Services department.

The 1 Hotel Hanalei Bay has an opportunity for a service-minded Director of VIP Services to lead and inspire our great-natured service team. Our Director of VIP Services will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

• Prior experience in a quality luxury hotel brand.
• Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Passionate about hotel operations and guest service in a luxury property with a minimum of 4 years of similar work experience.
• A post-secondary diploma or degree would be a plus.
• Is flexible and willing to meet the demands of a 24-hour operation

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Designed by Nature work environment
• Retirement Planning
• Paid Personal Days
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!