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Director Of Rooms - The Harpeth Hotel

Company

ValorHospitality
Address , Franklin, Tn
Employment type FULL_TIME
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description
THE HARPETH HOTEL
Located in historic downtown Franklin, Tennessee, The Harpeth Hotel, a Curio by Hilton, is nestled between Second Avenue and the banks of the Harpeth River. Click
here
for more information.
THE ROLE
POSITION PROFILE:
The Harpeth Hotel in historic downtown Franklin is looking for a Director of Rooms to join and help lead our team! This is a salaried position that will be the division leader for the Rooms Departments. The Director of Rooms will oversee directly oversee both the Guest Services and Housekeeping departments. Their purpose is to assist in direction of hotel operations by providing superior service and products to the hotel’s guests. We offer medical, dental, vision benefits, PTO and more for full-time team members.
ESSENTIAL JOB FUNCTION:
  • Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
  • Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Ensure that the hotel meets all debt and lease term obligations. Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
  • Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
  • Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns
  • Assist in developing departmental plan, in conjunction with the General Manager, including specific tactics for operational efficiencies, guest satisfaction, staffing, communication, revenue generation and more.
  • Responsible for assisting in setting hotel goals, both qualitative and quantitative. Develop business and financial plans for hotel. Monitor hotel performance according to plan. Devise and implement actions to ensure hotel’s performance to plan.
  • Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
  • Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.
  • Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
DESIRED SKILLS AND QUALIFICATIONS:
Education: Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
Experience: A minimum of three years’ experience in a related or management position.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Extensive knowledge of negotiating and sales procedures associated with the hotel industry. Excellent oral, written and presentation skills that properly reflect the Foundation Image. Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate information and hotel services to management, staff and guests.
WHY THE HARPETH:
Come check out The Harpeth, a Curio Collection by Hilton hotel! As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
BENEFITS PACKAGE
  • Competitive Salary
  • Immediate eligibility for 401k and employer match
  • Team Member Awards and Recognition programs throughout the year
  • Tuition Reimbursement
  • Paid PTO beginning after ninety (90) days of employment
  • Uniforms Provided
  • Food and Beverage Discounts
  • Team Member Hotel Discount Program
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.