Director Of Resident Services

Director of Resident Services

WHO ARE WE?

If you enjoy working with older adults, caring for and talking with them, learning from their stories and seeing them smile, this is the job of a lifetime. At Regency Oaks, you can jump-start a senior living career or build the one you have. You’ll grow, advance, and gain knowledge in senior services — one of the fastest-growing career fields in the country.

Our community is nestled among 100 stately live oaks on 40 acres of meticulously manicured grounds, Regency Oaks retirement community in Clearwater, FL offers a wide variety of beautifully appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities—all just minutes from award-winning Clearwater Beach.

We offer jobs in Clearwater, FL, at all levels and for all types of skills and expertise. You’ll join a team that’s passionate about working with seniors and making them our top priority. We’re committed to delivering the very best resident-centered care and providing high-quality hospitality through our Extraordinary Impressions program. With integrity, a solid work ethic and empathy for older adults, you can create a long, satisfying, and fruitful senior living career at Regency Oaks.

GENERAL SUMMARY:

The Director Resident Services assists residents in identifying appropriate resources to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services.

Essential Job Duties:

· Develops, oversees, markets and coordinates community resident services programs. To include health fairs and health talks with the Wellness Nurse.

· Monitors and oversees any outside care providers working at the community.

· Assesses prospective residents for appropriateness of residency.

· Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization

· activities.

· Conducts family conferences to determine the amount of support services required to meet the resident's needs.

· Responds to emergencies, assesses situation, and alerts medical help when necessary.

· Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.

· Contacts family members during times of emergency and other concern issues.

· Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.

· Communicates with other staff members concerning resident changes and building operation issues.

· Develops and maintains a positive image with local community. May attend social and civic affairs.

· Ensures residents are in the appropriate levels of care within the community and are receiving supportive services needed to obtain optimal levels of health.

· Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs.

· Strives to achieve high levels of resident satisfaction.

· Coordinates and/or attends relative community meetings related to resident transitions/status updates, including the not limited to:

o Interdisciplinary Team Level of Care Meeting

o Daily Health center stand up meeting

o Care Coordination meeting

o Independent Living Resident Health Committee

o Director’s meetings

· Maintains awareness and promotes all internal services to promote resident retention

· Coordinates new resident orientation

· Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care

· Coordinates communication with physicians, families and appropriate staff regarding resident’s status

· Oversees admission/discharge to and from other healthcare provider agencies ensuring a plan of care is in place for all anticipated needs

· Coordinates services with other departments and/or external resources and involves other departments in programming as applicable

· Collaborates with health center staff to coordinate resident’s short-term and long-term

· Assists the residents with understanding of their specific health plan benefits

· Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation.

· Plans and coordinates health education and support groups for residents, family and/or staff.

HOSPITALITY FOCUS:

The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask, “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WELLNESS FOCUS:

The Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

· Graduate of accredited college or university.

· One to three years’ experience working in long-term care, post-acute care or other health care setting is preferred.

· Ability to problem-solve, make ethical recommendations, and define appropriate boundaries

· Excellent verbal and written communication skills

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for up to 50% of the workday. Must be able to stand and walk through the community for up to 50% of the workday. Must be able to push or pull up to 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and contagious diseases.

Job Type: Full-time

Salary: $60,000.00 - $65,000.00 per year

Benefits:

• Employee assistance program
• Paid time off
• 401(k) matching
• 401(k)
• Life insurance
• Tuition reimbursement
• Health insurance
• Health savings account
• Flexible schedule
• Vision insurance
• Dental insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Clearwater, FL 33759: Reliably commute or planning to relocate before starting work (Required)

#Non-Clinical