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Company | Crossover |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development |
Expires | 2023-10-03 |
Posted at | 9 months ago |
Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?
- Simplifying processes regarding installation, selection, and correct usage of apps, student onboarding, diagnostic testing, and customer support to build a world-class user experience for students
- Analyzing engagement metrics, satisfaction surveys, and support tickets to determine the most important process fixes and gaps in user materials
- Leveraging AI to create effective user guides and instructional videos that guide students through onboarding, troubleshooting, and best practices
- Writing the user guides and video scripts entirely manually - with your direction, AI will do the heavy lifting
- Adding features or writing requirement documents - this role differs from a typical product manager role, with a focus on simplifying processes to ensure a smooth user experience
- Building a product from scratch - Our 2-Hour Learning product is already up and running and has proven to be highly effective at delivering student learning progress
- Dedicating all your energy to a single process - your scope extends to the complete user experience
- Delivering a smooth user experience with the 2-Hour Learning product, ensuring student success and satisfaction in a scalable way
- Boosting student engagement and nurturing a love for the product
- 5+ years of experience in Operations or Product Management
- Experience launching a new product
- Familiarity with AI tools, LLMs, prompting strategies (including single or multiple shot, and Chain-of-Thought) and experience utilizing them to deliver outcomes
- You will receive an email with a link to start your self-paced, online job application.
- Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
- First, emails may take up to 15 minutes to send, refresh and check again.
- If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
- Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
- Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
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