Director Of Policy Administration

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Olympia Center

The Director of Policy Administration leads the Medical Center’s policy and procedures adoption, management, and quality assurance processes. The Director of Policy Administration facilitates organizational standards for policy and procedures and fosters organizational compliance with policy and procedures standards through communication and education, implementation and management of the organizational policy system, departmental and division-wide support, coalition building, and continuous improvement. The Director of Policy Administration is an informed resource for policy-related regulatory and legal requirements and proactively adapts to changing requirements and organizational developments.

Essential Job Functions:

• Leads the policy oversight function across the enterprise to ensure consistent, accessible, and high-quality policy and procedures processes. This includes leadership for policy and procedures governance and support to departmental and division-wide initiatives.
• Supervises the policy coordinator and manages the organizational policy system. This includes implementation of the organizational policy system and supporting the policy coordinator in daily troubleshooting, training initiatives, and escalating and resolving challenges.
• Other duties as assigned.
• Manages resources associated with policy and procedures oversight and leads with cost efficiency. This includes having the authority to hire, separate, promote, demote, write up, and administer performance evaluations.
• Monitors relevant regulatory, legal, and other external developments and effectively empowers subject matter experts while moving stakeholders to appropriate action. This includes timely education and communications, coalition building, and prompt and comprehensive responses to regulatory, legal, and similar developments and issues related to policy and procedures, such as requests and needs arising from legal actions and regulatory matters.
• Maintains and continuously improves upon organizational standards for policy and procedures processes and ensures clear and consistent communication of these standards. This includes standards for policy adoption, implementation, and revision. This also includes orienting and otherwise informing stakeholders and engaging in educational intervention in the case of noncompliance with or potential drift from policy and procedures standards.
• Collaborates with stakeholders at all levels of the organization to ensure knowledge of and active participation in policy quality assurance. This includes daily collaboration with control functions and operations and serving as a subject matter expert for policy and procedures at various organizational forums. This also includes ongoing quality control checks and iterative work throughout the organization to appropriately review, revise, and educate about policy and procedures.

Knowledge, Skills, and Abilities:

• Three or more years of progressive administrative experience in a medical setting required, including experience navigating, revising, and educating about policy and procedures. Two or more years of management experience preferred. Experience with a policy management system preferred.
• Must be comfortable operating in a collaborative, shared leadership environment. Must have the ability to effectively lead collaborative teams.
• Must demonstrate flexibility while maintaining adequate focus on the organization's strategy and objectives as well as the requirements of external entities. Must be decisive and exercise good judgment under pressure.
• Ability to establish priorities and to react promptly to a large variety of requests and needs, including in stressful situations and under deadline.
• Certified Policy Management Pro (CPMP) or related certificate or the ability to earn such a certificate within the first year of employment.
• Interpersonal skills necessary to interact effectively with physicians, medical center personnel, research leadership, and other stakeholders and to maintain a network of internal partners.
• A graduate degree in a related field or an undergraduate degree with qualifying work experience at the discretion of the hiring leader.

Education

Bachelor's Degree

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Backup Childcare and Eldercare
• Discount on services at Lurie Children’s facilities
• Discount purchasing program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Supplemental Life, AD&D and Disability
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Critical Illness, Accident and Hospital Indemnity coverage

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]