Director Of Operations Jobs

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

• Ensure timely purchase of Room's operation items, within budget allocation.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
• Interview candidates for Room's operation positions and follow standards for hiring approvals.
• Focus on rooms operation, including training, scheduling, daily duties, etc.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Ensure overall guest satisfaction.
• Monitor quality of service and product.
• Participate in required M.O.D. coverage as scheduled.
• Work with other Executive Committee members and keep them informed of Room's operation issues as they arise.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Ensure that all scheduled meetings take place on the property.
• Ensure complete processing of invoices daily by using the A/P process.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Organize and conduct department meetings on a regular basis.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Complete required corporate training modules, and become certified to train those as required.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Respond to guest complaints in a timely manner.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Prepare and submit required reports in a timely manner.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
• Attend and/or conduct departmental and hotel training (CARE, One to One), etc.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Ensure departmental compliance with SOP’s.
• Cooperate in menu planning and preparation.
• Maintain direct contact with and monitor the development of management trainees.
• Prepare the rooms's operation budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Participate in M.O.D. coverage as required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to maintain confidentiality of information.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Maintain a warm and friendly demeanor at all times.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Perform other duties as requested by management.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Long hours sometimes required.