Director Of Operations And Maintenance

Company Description

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

General Summary

Direct and manage operations and maintenance of UMMC facilities at the Midtown campus. Collaborate/partner with UMMS and UMMC Downtown colleagues as appropriate.

This position reports to the Midtown VP of Operations.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Oversees and directs the work of architects, engineers, and consultants performing building maintenance or services for the hospital.
• Provides training to system operators to identify existing resources to ensure a needs-based Plant Maintenance program.
• Ensures efficient and quality plant operations services
• Coordinates with other departments, including housekeeping, security, and front door operations, to ensure the customer environment is as accommodating and inviting as possible.
• Monitors existing standards, codes and regulations and keeps up to date on changes and new requirements, including TJC, Life Safety, Fire and Building Codes, , ASHRAE, and state and local regulations for building maintenance and operations.
• Member of the Environment of Care Committee.
• Member of the operations scheduling and coordination group. Works to master schedule construction activity to minimize disruption to on-going patient care operations and to optimize use of resources.
• Monitors and analyzes budgetary variances in collaboration with the Senior Vice President, or designee. Projects personnel and material expenses for new programs.
• Negotiates and monitors contracts associated with the operations of various electrical, mechanical and HVAC systems.
• Promotes positive employee relations and resolves department problems. Promotes intra and interdepartmental communication and cooperation.
• Responsible for the integrity and safety of all buildings and systems.
• Maintains effective communications with Department Heads, Administrators and Managers to solve long and short term problems.
• Reviews employee accident reports and implements or recommends appropriate corrective action.
• Develops building inspection programs and oversees results to prioritize maintenance and repair capital expense requirements for inclusion in the Interior Environment Program, and to establish appropriate goals and objectives for future requirements.
• Performance Management: Manages and provides guidance and direction staff to ensure accurate and timely production of work, and efficient and effective operations. Coordinates functions and activities to achieve department objectives and comply with regulatory requirements.
• Interfaces with plant management staff, Building Operations Managers, and customers ensuring problems and corrective actions are properly investigated, analyzed, understood and resolved.
• Works directly with Unions to resolve issues and maintains working relationship with the Union. Participates in Union contract negotiations
• Develops and oversees the computer-based repair work order management system. Establishes work order priorities to ensure that work is properly assigned and efficiently completed in accordance with the needs of the hospital and within the limits of approved resources.
• Plant Maintenance/Life Cycle Management:
• Coordinates the development of stand-alone and integrated computer data entry systems that support the information needs of the department.
• Maintains awareness of developments in the engineering and building management fields.
• Minority Business Enterprise Performance and Partnering: Responsible for minority business participation and development, including coordinating, directing and reviewing performance of small minority business participation in UMMS construction projects.
• Utilities Management:
• Identifies system components in order to monitor and evaluate the effective management of the life cycle program.
• Financial Management:
• Develops policies and procedures to ensure safe plant operations services.
• Develops, implements and documents a Preventative Maintenance Program.
• Directs the risk management program for the both UMMC campuses by identifying system risk issues and implements training standards for resolution of problems.
• Coordinates project outages and maintains operation of critical systems during the construction process.
• Forecasts utility shortfalls and develops plans for increasing capacity and/or reducing consumption.
• Customer Satisfaction: Develops and maintains a process for measuring customer satisfaction, and uses results for process development and improvement.
• Program planning and coordination:
• Resource Management
• Coordinates and directs all repairs during any electrical or mechanical emergency; maintains communications with affected departments and centralized command center.
• Manages the continuous operations of all mechanical and electrical systems throughout the institution.
• Design Standards: Assists other Divisions with development and maintenance design and construction quality standards, model contracts and specifications by keeping up-to-date on changes, new codes and regulations, new standards and Joint Commission requirements.
• Establishes and implements departmental performance standards. Measures performance against standards and assures appropriate action is taken when standards are not being met. Investigates irregularities and policy violations and takes corrective action.
• Manages minor capital repair projects for the repairing and upgrading of systems in order to extend the life of system components.
• Manages and administers maintenance and repair contracts, interior environment consultants and other engineering/architectural related consultant agreements.
• Identifies and maintains a Life Cycle Management plan for all systems.
• Identifies commissioning and recommissioning process of the system infrastructure to ensure a risk free environment.
• Develops and administers operating budget for capital and minor capital repairs, plant management, and utilities.
• Building Maintenance
• Safety Management:
• Monitors and controls labor, materials and expenditures to ensure work production is cost effective.
• Reviews and evaluates funding sources. Identifies, prioritizes and tracks shortfalls. Determines and communicates implications and risks of shortfalls to administration.
• Performs departmental hiring, training, evaluation, discipline and performance reviews. Initiates, recommends and/or approves personnel actions such as merit increases, promotions, transfers, disciplinary actions and terminations, as appropriate.
• Minimizes the energy consumption of systems, including steam, HVAC, heat and sterilization, water, sewage, electrical, fire protection, communications and medical gas.
• Projects workload and resource requirements for future projects and ensures capability to perform workload is maintained.
• Identifies, implements and maintains a Fire Safety and Utilities Management program by adhering to TJC standards for the environment of care.
• Facilitates and schedules system outages for construction and repairs.
• Member of the capital asset planning group. Works to reconcile competing interests for capital investments for facility and equipment repairs and replacements.
• Utilizes contracts to supplement existing resource
• Provides in-service and continuing education for department staff. Promotes and encourages professional growth and development of personnel through attendance at in-services, workshops and seminars.
• Tests and evaluates all systems through the effective utilization of staff and contracts.
• Plans, organizes, directs and develops a building maintenance program appropriate to each campus to ensure that the necessary repairs are promptly made, the building environment is safe and comfortable and the building meets the applicable local, state and federal building codes.
• Plans, organizes, directs, and supervises the functions and activities of staff. Coordinates, recommends, and develops long and short-range goals and activities to achieve department objectives and comply with regulatory requirements.
• Promotes customer involvement on project teams to identify and incorporate customer needs.
• Identifies tracking mechanism for repairs to system.
• Plant Operations:
• Evaluates purchases by operations personnel.
• Ensures the reliability of all critical and normal electrical and mechanical systems within the institution in order to maintain a safe environment.
• Develops controls and initiatives that ensure cost effective management.
• Initiates and maintains the cost effective management of utilities systems by utilizing internal and external engineering and highly technical resources.
• Determines operational needs, monitors and manages electrical, steam, gas and water utilities in order to meet budget targets.
• Implements and maintains an effective Plant Maintenance program that reduces risks and costs associated with corrective maintenance.
• Oversees and coordinates activities of departmental support personnel in accordance with department and Human Resources policies and procedures.
• Performs cost evaluation of repair versus replacement in life cycle management process.
• Construction Management:

Qualifications

Education and Experience

• Accredited by American Hospital Associations as a Certified Hospital Facility Manager (CHFM) or fifteen years experience in facilities plant and/or facilities maintenance operations.
• Ten years supervising skill tradespersons and design professionals; Five years in plant and/or maintenance, facilities management, and or facilities construction management leadership in hospital or bio-medical research facility organizations.
• Bachelor’s Degree in electrical or mechanical engineering or a related field from an accredited college or university or an equivalent combination of education and experience is required. Current registration as a professional engineer is preferred.

Knowledge, Skills And Abilities

• General knowledge of Computer Automated Design (CAD). Demonstrated knowledge of microcomputer applications, including word processing, graphics, spreadsheets, and data management.
• A high level of proficiency and demonstrated effectiveness in problem solving and implementing new programs related to increased departmental and organizational operating efficiency is required. Effective interpersonal skills are needed to manage multi-trade teams.
• Proficient knowledge of TJC, local, state, federal codes, building codes, industry standards in mechanical, electrical, life safety and fire protection engineering fields.
• Comprehensive knowledge of federal, state and local electrical, mechanical standards, codes, designs and regulations pertinent to the hospital environment. Knowledge of mechanical engineering systems and equipment, such as, fire suppression systems, HVAC, mechanical and electrical components is required.
• Expert understanding of environmental sustainability, energy and resource management and conservation strategies and how they are implemented into capital facilities and operations.

Additional Information

All your information will be kept confidential according to EEO guidelines.