Director Of Information Technology

As a Director of IT Managed Services, you will be responsible for implementing ITSM-compliant daily IT operations as well as collaborating strategically with customers to enhance the value of IT to their small and mid-sized businesses. A group of systems engineers will report directly to you and you will serves as the primary point of contact with the customer and has overall responsibility to ensure customer satisfaction. You will work with cross functional teams to deliver valued solutions and to convey the status of tactical and strategic activities.

Duties:

• Creates and maintains metrics and communication plans and reports to customers on status, revisions and expected final outcomes of services, projects, roadmaps and budgets.
• Assists with ongoing sales efforts such as proposals, statements of work, estimates, RFPs, RFIs, subcontractors and vendor coordination.
• Serves as the IT Director and technical account manager for assigned small and medium sized business customers
• Creates technical roadmaps and strategic plans for customers as it relates to their IT infrastructure and business needs.
• Oversees delivery of outsourced Managed IT Services to assigned customers, including break fix, problem management, security posture, change management and risk management.
• Responsible for leading a team of skilled IT professionals to provide outsourced IT operations for managed services clients.
• Implements industry best practice solutions based upon ITSM principles
• Provides project planning, estimates, budgeting, tracking and management.

Qualifications:

• Bachelor’s degree with an emphasis in MIS/Computer Science, Business Management or related area, or the equivalent through a combination of education and experience.
• 5-7 years of experience in IT infrastructure management with proven team leadership, project/solution planning, risk management, change control and incident management
• Previous IT Management and ability to provide strategic leadership to and communicate effectively with executives and IT professionals at all levels, both internally and externally.
• Knowledge of ITIL or related management frameworks as they relate to the creation of standards and processes

Salary: $110,000 - 120,000