Director Of Global Extended Operations, Supplier Partner Operations

Locations: VA - Richmond, United States of America, Richmond, VirginiaDirector of Global Extended Operations, Supplier Partner Operations

As the Director of Global Extended Operations, you will play a crucial role in leading and managing our extended operations team delivering across a global network. Your responsibilities will revolve around overseeing supplier performance at scale, fostering strong relationships with stakeholders, and providing exceptional people leadership to ensure high performing and efficient operations . This position requires a strategic mindset, excellent communication skills, and a proven track record of delivering results in a complex and dynamic environment.

Join our team as the Director of Global Extended Operations and take on a pivotal role in shaping our global Customer Experience strategy, ensuring operational excellence, and driving success at scale. If you have the required expertise and are passionate about leading high performing teams to achieve outstanding results, we invite you to apply and be part of our exciting journey.

Responsibilities:

People Leadership:

• Lead, mentor, and develop a diverse team of professionals within the extended operations function..
• Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth.

Supplier Performance Management:

• Develop and execute a comprehensive supplier performance management strategy to ensure consistent and high-quality service delivery from our global partners.
• Collaborate closely with suppliers, ensuring they understand performance expectations and are aligned with the company's goals and values.
• Leverage key performance indicators (KPIs) and performance measurement frameworks to monitor supplier performance and identify areas for improvement.

Stakeholder Management:

• Collaborate with stakeholders to understand their operational needs, address concerns, and align extended operations strategies with overall business objectives.
• Communicate effectively with stakeholders, providing regular updates, performance reports, and action plans as necessary.
• Build and maintain strong relationships with internal stakeholders across various lines of businesses and horizontal service functions.

Global Supply Optimization:

• Work closely with the workforce teams to identify opportunities for optimization and cost efficiency in the extended operations footprint.
• Anticipate potential supply risks and develop contingency plans to ensure uninterrupted operations.
• Identify and implement best practices, standard operating procedures (SOPs), and process improvements to enhance overall operational effectiveness.

Compliance and Risk Management:

• Proactively identify and mitigate potential risks related to supply disruptions, geopolitical factors, or changes in market conditions.
• Ensure compliance with all relevant international regulations, industry standards, and internal policies pertaining to extended operations.

The associate will be traveling to visit international sites, and there will be no expectation to work in the office during non-travel days or weeks. The associate will be expected to travel an average of 60% of the time.

Basic Qualifications:

• At least 5 years of experience in an operations environment
• At least 7 years of experience supporting, partnering or interacting with internal business clients
• At least 5 years of Process Management experience OR at least 5 years of Project Management experience
• At least 7 years of People Management experience
• At least 1 year of experience gathering, monitoring, documenting, or analyzing data
• High School Diploma, GED, or equivalent certification

Preferred Qualifications:

• Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
• Bachelor's Degree or military experience
• Ability to set direction, manage expectations and lead cross-functional teams
• At least 2 years of experience gathering, monitoring, documenting, or analyzing data
• At least 5 years of experience managing third party supplier relationships
• At least 5 years of experience in risk management and strategy development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).