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Job details
Director of Client Engagement
This Jobot Job is hosted by Jennifer Heath
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $90,000 - $110,000 per year
A Bit About Us
We are a women-owned, independent firm that specializes in providing consulting services for Workday. Our primary goal is to offer guidance, support, and valuable insights to enhance your professional experience. With our diligent work ethic, we aim to become your reliable partner and contribute to improving your workday, job satisfaction, and overall well-being by leveraging the power of Workday.
Why join us?
We are committed to the well-being and growth of our employees. As a valued member of our team, you will enjoy a comprehensive benefits package designed to support your personal and professional needs. Our benefits include competitive health insurance plans that cover medical, dental, and vision expenses, ensuring you and your family's health is a top priority. We offer a generous retirement savings plan, allowing you to plan for your future with peace of mind.
Job Details
We are dynamic and innovative company that is committed to delivering exceptional solutions and services to our clients. We are seeking a results-oriented and experienced Director of Client Engagement with extensive Workday expertise to lead and enhance our client engagement strategies.
Position Summary
As the Director of Client Engagement with Workday experience, you will play a crucial role in building and maintaining strong relationships with our clients. You will leverage your deep knowledge of Workday's products and services to ensure our clients receive maximum value from their investments. This position is responsible for overseeing a team of Client Engagement Managers and collaborating closely with cross-functional teams to drive customer satisfaction, retention, and growth.
Responsibilities
Client Relationship Management
Develop and maintain strong, long-lasting relationships with key client stakeholders.
Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing strategic guidance.
Regularly conduct client meetings to understand their evolving needs and business objectives.
Workday Expertise
Demonstrate a comprehensive understanding of Workday's suite of products and services.
Provide expert-level guidance on Workday implementations, optimizations, and best practices.
Collaborate with clients to design and implement customized Workday solutions that align with their business goals.
Team Leadership
Lead, mentor, and manage a team of Client Engagement Managers, providing direction and support.
Foster a collaborative and high-performance culture within the team.
Set clear performance objectives and conduct regular performance evaluations.
Strategic Planning
Develop and execute client engagement strategies that drive customer satisfaction, retention, and upsell opportunities.
Identify growth opportunities within existing accounts and work with the sales team to expand our services.
Communication and Collaboration
Collaborate closely with sales, implementation, and support teams to ensure seamless client experiences.
Provide regular updates and reports on client engagement activities, successes, and challenges to senior leadership.
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