Director, Housekeeping Jobs

Pay: $90000 per year - $100000 per year

The Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Essential Duties & Responsibilities

• Participates in the Manager-On-Duty (MOD) program and executes duties
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
• Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Serve on resort Executive Committee to represent the interests of the housekeeping function
• Recruiting, hiring, training, and evaluating team member performance against standards
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
• Monitors quality assurance program for lodge
• Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
• Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Plan and implement staff training and development programs within the department
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Review accuracy of nightly housekeeping reports and investigates discrepancies
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations

Required Qualifications & Skills

• High School diploma or GED
• Minimum of 5 years hotel or resort experience
• Minimum of 3 years experience supervising/managing large housekeeping department
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)

Desired Qualifications & Traits

• Excellent management skills including conflict resolution, coaching, development and teamwork
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Projects a positive public relations image to team members and guests
• Demonstrated ability to effectively resolve conflict
• College Degree

Physical Requirements

• Lift up to 15 lbs
• Sit or stand for extended periods of time