Digital Performance Analyst Jobs

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary

As a Digital Performance Analyst, your role will be critical in monitoring the health and performance of Point32Health’s digital properties and initiatives. Reporting to the Director, Customer Experience, Digital Product and Design, this role is responsible for the creation and management of reports, scorecards, dashboards and analytic tools for a variety of divisional, departmental, and organizational priorities, including communication to senior leaders and other key stakeholders. This role will also support analysis of business cases for validation of projected costs, benefits, and impacts, and take on special projects as needed (e.g., ad hoc analysis, etc.).

Key Responsibilities/Duties – What You Will Be Doing

• In conjunction with various corporate data teams, oversee validation exercises to ensure data integrity and quality, to ensure alignment on KPIs, cost-benefit analysis, ROI projections, and benefits/ROI realization. Resolve discrepancies quickly.
• Employ statistical methods and data science to identify, analyze, and interpret trends or patterns in complex data sets to derive deeper insight as it relates to digital property and user experience improvements.
• Design and build reports, dashboards, and visualizations for organizational reporting and strategy formation.
• Establish and continually evolve the analytical standards for reporting on digital initiatives - considering platforms, standards, and toolsets required to not only meet current analytic practices but also seek out evolving analytic solutions.
• Responsible for accessing, validating, and querying data from data repositories using available tools. Sources of data include, but are not limited to, marketing, digital channel, digital product, clinical, operational, financial, and claims data.
• Collaborate with business stakeholders to develop and maintain a deep understanding of core business platforms and processes and to identify and capture data and analytical requirements with the goal of setting strategy for improvement and driving change with data.
• Provide recommendations to leaders on the reporting requirements necessary to meet business objectives.
• Communicate and present complex and multi-part analyses to senior leaders, large forums, and executive committees.

Qualifications – What You Need To Perform The Job

Education, Certification and Licensure

• Bachelor’s degree required.

Experience

• Experience in a complex, matrixed organization preferred.
• 5-7 years of related work experience with data collection, management, and analysis, as well as business intelligence and data visualization.
• Experience presenting to audiences with varying levels of analytical skills

Skill Requirements

• Ability to effectively manage analytic projects in all stages from inspiration and planning to insights and recommendations, as well as ongoing monitoring and evaluation
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and a statistical programming language (e.g., SQL, Python, or R)
• Strong aptitude for influencing others at various organizational levels to adopt new ideas, approaches, and/or solutions
• Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results, and demonstrated ability to drive impact and excellence.
• Proven ability to be a consistent contributor or leader of multiple projects or processes, including balancing strategic thinking with pragmatic operational execution and delivery
• Strong conceptual and analytical skill set with an ability to interpret and apply statistical techniques, and effectively communicate the methods and findings to non-statistician team members and audiences.
• Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
• Possess a high level of initiative, creativity, and resourcefulness, with the ability to work independently

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.