Developer, Servicenow Jobs

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Kyndryl is looking for experienced ServiceNow consultants/implementation specialists to deliver consulting and implementation services, participating in the development and support of solutions based on the ServiceNow platform, including ITSM, ITOM and others.

As a ServiceNow Developer, you will:

• Insure to apply the recommended best practices from ServiceNow to insure the ease of support and perennity of the implemented configuration.
• Help design and implement integrations with external solutions using web services APIs and IntegrationHub integration workflows.
• Assist in capturing customer’s requirements and translating them into user stories.
• Obtain and maintain ServiceNow certifications aligned to your role, including yearly delta certifications.
• Work to configure different modules and features, like for example workflows, notifications, reports, dashboards and process-specific configuration in the context of a project or steady-state support
• Work with clients and project teams to clearly define business requirements and translate them in technical requirements and agile stories to implement them
• Provide help prioritizing of requirements and participate in planning meetings.
• Work to resolve issues encountered during implementation and identified through the test activities and in collaboration with ServiceNow’s technical support.
• Participate in creating and maintaining technical specifications, architecture diagrams and solution documentation and review artifacts to insure they are aligned with customer’s expectations.
• Work with clients, project managers, consultants, architects and administrators to gather detailed requirements to help define statements of work and efforts required to deliver the solution that meet the client’s goals.
• Be a subject matter expert on ServiceNow’s platform and execute configuration and administration tasks for customers on their instances.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Focused on the outcome and on creating value for the customer
• Excellent at understanding customer requirements to translate into the proper solution in the ServiceNow platform, always following best practices.
• Willing and able to participate in the full implementation process lifecycle, from requirement analysis to design, configuration, testing, promotion to production and go-live of a ServiceNow project.
• A person who values order and process over chaos
• An experienced and recognized ServiceNow developer and administrator.
• Experienced in Agile methodologies and project delivery and are familiar with the Now Create methodology.

You have

• Your government security clearances and legal ability to work in Canada
• Experience participating in project workshops, requirements gathering and other project delivery activities.
• A minimum of 2-3 years of experience on the ServiceNow platform in technical roles (administration, configuration, implementation or development).
• Experience working with diverse teams across regions, with different skill sets, expertise and experience levels.
• Experience in implementing CMDB using the CSDM model and using the CMDB health capabilities of the platform.
• Experience creating and modifying platform automation workflows using Flow Designer and Virtual Agent conversations using the conversation designer.
• Demonstrated skills in understanding and using ServiceNow’s APIs, JavaScript, HTML/CSS, XML, AngularJS, and SQL .
• Obtained ServiceNow certifications, specifically CSA and you have or looking to complete the CIS certifications (ITSM, ITOM, others).
• Experience in implementing integrations with external applications using IntegrationHub, web service APIs (SOAP, REST, JSON), Service Graph connectors, SSO (SAML, LDAP), ChatOps (Team, Slack), AWS, Azure, Google and others.
• Experience in working under an Agile / Scrum methodology.

Preferred Professional and Technical Expertise :

• Experience with FSO, TSO and other industry specific solutions is a plus.
• Experience in the ServiceNow platform beyond ITSM and ITOM, with experience with ITAM, CSM, HR, SPM, SecOps, IRM and other ServiceNow solutions preferred.
• Experience in deploying AIOps solutions including Event Management, OI and Log Analytics (preferred)
• A good understanding of the automation and AI capabilities of the ServiceNow platform including Predictive Intelligence, Virtual Agent, LightStep, Automation Engine (RPA).
• Excellent communication skills in both English and French.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.