Desktop Technician Jobs

Title: Desktop technician
Location: Groton/New London, CT
Duration: 12 months Contract

• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
• Candidate will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Tests and certifies PCs, networks, servers and client approved applications
• Supports network products from operational and maintenance perspectives
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Performs disk replacement on enterprise storage products
• Maintains a high degree of professionalism in actions, demeanor and dress
• Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation
• Provides maintenance and support on legacy products
• Supports Core, server products
• Insures customer satisfaction throughout the service delivery transaction

If you're interested, Please contact below,
Jani. S | Team Lead Recruitment
Sunrise Systems Inc.
Desk: 732-837-0402
Email: [email protected] | URL: www.sunrisesys.com