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Company

Sunrise Systems, Inc.
Address North Chicago, IL, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-05-19
Posted at 1 year ago
Job Description
PC support providing service over the phone, through e-mail, chat, in person, or via remote control. Experience with Windows 10, Windows 7, Mac OS, Office 2010, Office 365, ServiceNow, BitLocker and McAfee encryption. Working in a fast paced, team environment.
  • Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications
  • Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands
Experience with Video Conferencing Systems, MacOS, iOS, Android OS, applications, networks, and hardware
Comply With All Company Training, Legal And Ethical Requirements
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS, and Android OS.