Desktop Support Technician / Routine Requirements / Tech Refresh Team

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Position Description

KaylaTek has an exciting Desktop Support/Routine Requirements Team opportunity supporting a highly visible AFNCR-IT support contract at Joint Base Andrews, Maryland.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities.

Certifications Required: Security + CE (IAT-level II)

Security Clearance Required: Final Secret clearance

Location: Joint Base Andrews (JBA), MD - 100% on site

Employee Benefit Offerings

Medical, Dental, Vision, 401(k) with Company match, Short Term and Long Term Disability, Life and AD&D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Referral Bonuses and more!

Essential Job Functions

• Candidate must be able to work independently.
• Creating necessary tasks and generating additional work orders for support when needed; following up with tasks/additional work orders to track progress and ensure completion
• Support/execute routine requirements
• Ensuring all requisite components are present with customer(s) - Requirements/requests are accurately provided, coordinate with appropriate support group to fulfill request, and verify operational status and satisfaction with customer once request is complete
• Provide installation and desktop support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.
• Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets are retrieved from the Remedy system.
• Provide desktop support troubleshooting for issues with hardware/software during and after deployments - Re-imaging laptops/desktops (NIPR/SIPR), installing supplemental applications when requested and providing/acquiring auxiliary hardware required during setup/installation
• Coordinate installation/activation/re-activation of network ports (NIPR/SIPR) for new/existing offices, including telecommunications services
• When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
• Utilize/update work orders assigned on BMC Remedy
• Provide desktop imaging services using Microsoft System Center Configuration Manager (SCCM)
• Providing updates within the work order for requirements still on-going or completed
• Provide IT infrastructure after hours & weekend support as necessary.
• Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
• Coordinate program tech refreshes
• Allocate and deploy asset(s) requirements for new office standups/moves
• Provide IT services for MS Internet Explorer applications, and common system software.
• Assist with set-up of assets at workstations - validating operational status of both hardware/network connections for end-users

Basic Qualifications

• Currently possess an active DoD IAT Level II certification, Security+CE or higher. (will be verified during prescreen)
• Experience with DoD Risk Management Framework (RMF)
• Bachelor's Degree in Information Technology, Information Systems, or Computer Science preferred
• Experience with Microsoft System Center Configuration Manager (SCCM)
• MUST BE A US CITIZEN
• Minimum of 2-4 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers.
• Final DOD Secret Clearance (will be verified during prescreen)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

COMMITMENT TO DIVERSITY

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.

KaylaTek requires criminal, education and salary checks on candidates post offer.