Desktop Support Specialist Jobs

Job Title: Desktop Support

Job Type: On-Site

Pay Range: 27 to 30 Per Hour

Schedule: Monday-Friday 8 AM- 4:30 PM

6 Month Contract to Hire

Job Summary

• Responding to all helpdesk queries in a timely and effective manner.

• Ensuring that all issues are pursued to resolution, and escalated where appropriate

• Providing a high standard of service and excellent communication to our internal clients

• Providing support both locally and as part of a wider global team

• Building, installing, configuring PCs, and performing software upgrades

• Diagnosis, troubleshooting, and resolution or escalation of PC, networking, OS, application, printing, and other issues.

• Carrying out appropriate testing processes prior to deploying hardware or software

• Working with appropriate departments in the implementation of large-scale solutions across an international organization.

• Ensure that all users and devices comply with PSI’s security policies and procedures.

• Creating and maintaining technical and problem/resolution documentation, asset inventory, etc.

• Contributing to process and service improvement initiatives

• Performing other ad-hoc duties as assigned

Role Requirements

• Minimum of 3 years’ experience in a similar role.

• Strong experience troubleshooting Microsoft Windows 10 systems

• Good skills with Office 2016 and the Office 365 applications and environment

• Knowledge of basic network operation including Wireless Networking, Ethernet, and TCP/IP fundamentals

• Understanding of print functions and experience troubleshooting printing issues

• Experience in assisting remote users across multiple time zones

• Knowledge of VOIP phone systems

• Excellent diagnostic ability

• Ability to communicate effectively and courteously with staff and clients

• Previous experience in a support / helpdesk environment

• Perform consistently as a good team player with a positive attitude.

• Ability to multitask, manage tasks and time effectively, and stay well organized in a fast-paced environment following projects from beginning to end, providing updates along the way.

• Core Hours are 8am to 5pm, Monday to Friday.

• The job is based onsite at our office location, but may require occasional (rare) travel to remote sites domestic and international.

• Some activities may require evening or weekend work to be undertaken in support of the IT network.

• Must be able to obtain various US Federal and/or UK security clearance.

• Other duties as required

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.