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Deployment Lead Jobs
Company | Afresh |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-05 |
Posted at | 10 months ago |
Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 34 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software – we hope you'll join us!
- Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Customer Success, and Sales teams
- Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams
- Serve as the liaison between Afresh’s teams and our partners
- Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments
- Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value
- Lead and execute successful integrations with our partners
- Identify and implement ways to improve Afresh & our team’s processes as we build our work together
- Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes
- Experience in grocery or retail industry preferred
- Self-reliance to source answers within potentially ambiguous circumstances
- Understanding of customer business processes, and ability to utilize expertise and appropriate product functionalities to address customer issues
- Excellent written and verbal communication skills
- Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our customers
- Demonstrated ability to drive projects to completion
- Open to travel (up to 25%)
- Experience in sales and sales processes preferred
- Effective cross-functional collaboration
- 5+ years experience managing client relationships
- Commercial mindset that allows you to understand and act on what our customers care about most
- 3+ years experience in product implementations/deployments (SaaS preferred)
- Proficiency in SQL, Excel, and Tableau or other dashboarding tools
- Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously
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