Demand Management /Utility Operations Coordinator

Bridgeport, CT, US, 06606
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.
Job Summary
This position will support the Service and Distribution department with demolitions and tap shutoff work, site inspections, and communications; as well as back office support activities related to theft of service, service line leak follow-up, new services large new meter set inspections, periodic meter changes, projects, non-compliance work and other related activities. This position requires a strong understanding of SAP, proficiency in excel (macros and pivot tables) and the Microsoft office suite as well as excellent written, verbal, and organizational skills. Strong attention to detail is required as well as excellent customer service skills and the ability to work in a team environment.
Principal Responsibilities

• Manage file photos related to the above
• Creating and presenting Power Point information sessions for Demolition programs
• All other administrative duties
• Theft of Service coordination; Task edit report, customer contact, send letter, disconnection/meter installation
• Work with multiple departments for program improvements/enhancements.
• Record and compile demolition and theft of service data in Excel that can be sorted using pivot tables and ability to translate that information into graphs and tables to summarize results.
• Service Line Leak follow up: Task edit report, customer contact, send letter, coordination with Customer Advocate, verify repair/disconnection
• Communicating with customers and contractors on Demolition and Tap Shut off requirements
• Tracking and following up on inquiries.
• Work with service technicians to respond to field observations related to Demolitions, Tap Shut Offs, Theft of Service, and Service Line Leaks
• Scheduling planned work for TSO and to verify compliance.
• Responding to customers/contractors on demolition inquiries.
• Support Service and Distribution departments with administrative duties in support of both departments’ business processes, including monitoring of Teams, back office service reviews, scheduling of field technicians and other administrative duties as assigned.
• Ability to work with multiple enterprise systems such as SAP, CRM, and GIS is required.
• Understanding of utility rules and regulations applicable to the Service and distribution related activities.
• Manage multiple MS inbox and folders.
• Creating mail merge letters
• Creating demolition/disconnection letters.
• Completing Demolition, Theft of Service, Service Line Leak Notifications in SAP.
• Non-compliance tasks related to Demolitions, Theft of Service, and Periodic Meter Changes
• Onsite inspections to ensure compliance of regulated procedures

Demand Management Tasks up to 30% of time during peak period

• Participant and administration for the Conservation Committee
• Coordinates hiring, training, and supervision of multiple summer interns to assist with the demand management program.
• Reports to Director of Sustainability & Environmental Management
• Works to improve demand management new and existing process.
• Coordinates with IT to ensure the automation of the violation process.
• Reports to Environmental Management Office up to twice a week.

Creating mail merge letters according to violation.

• Correcting violation submissions in SAP.

Provides consumption data and works with the Aquarion Water Irrigation Assessor to monitor and track variances.

• Maintain up-to-date data regarding variances and violations.

Preferred Requirements
KNOW HOW:
Excellent communications (both written and oral), customer-service, troubleshooting, creative problem-solving skills, analytical, and organizational skills are required. Must also be able to manage multiple tasks simultaneously, prioritize, and meet commitments. Strong understanding of the organization’s goals and objectives is required as well as the ability to work independently and exercise sound judgment in performing duties. Must be able to work effectively with others in order to support inter- departmental processes.
Problem Solving
Independent decision making is required; special situations referred to supervisor; various situations may require follow up with other company departments, including service, customer service and
accounting. Some situations may require contacting the customer, or referring system errors for
further research. Each situation must be reviewed and may range in scope from a few dollars to a few thousand dollars. This task is conducted with little supervisory intervention.
Education/Certifications
An Associate or Bachelor’s Degree in Business Management or Information Technology is preferred
Salary
Job is classified as an exempt position with a weekly salary range of $920.90 to $1,123.
This role is not eligible for the hybrid schedule.
Aquarion requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Aquarion’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Aquarion does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.
Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.
Join Us
Aquarion Water Company of Connecticut, a subsidiary of Eversource, is the public water supply company for approximately 236,000 customer accounts or more than 750,000 people in 72 cities and towns in Connecticut, Massachusetts and New Hampshire.
We are the largest investor-owned water utility in New England and are among the seven largest in the U.S. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices.