Delta Vacations - Elite Service Associate - Remote (Domestic Locations)

United States, North Dakota, Minot

DLV Operations

21-Jun-2023

Ref #: 21450

How you'll help us Keep Climbing (overview & key responsibilities)

As an Elite Service Associate, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only superior but memorable. Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.

This is a full-time position that allows you to work from home including an 11-week paid virtually training. The starting wage is $15 per hour, with ongoing career and compensation advancement opportunities. In addition, we are proud to offer a competitive benefit package which includes medical, dental, vision coverage options. Other benefits include 401K, paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel benefits and low-cost vacation opportunities

Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:

• Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.
• Effective listening
• Commendable and priority handling of inbound service calls.
• Interacting with a globally diverse group of customers and colleagues
• Quickly identifying and owning customer issues
• Actively searching for solutions to problems
• Making quality decisions

Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.

At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in virtual training which includes instruction, observation, exams and performance measures. After, training you will work in your permanent shift which may evenings and weekends. When you work from home, an appropriate set-up including a quiet place and high speed internet is required.

What You Need To Succeed (minimum Qualifications)

• Have dedicated high speed Internet with connection speeds of 10 MBPS upload and 25 MBPS download.
• Consistently makes safety and security, of self and others, the priority.
• Be willing to work full time (Delta Vacations does not offer part-time schedules).
• Successfully pass a pre-employment background check and drug test.
• Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
• Embraces diverse people, thinking and styles.
• High School diploma, GED or High School Equivalency, and be authorized to work in the United States.
• Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
• Be at least 18 years of age.
• Ability to multi-task duties as well as the ability to understand multiple products.
• Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.

What Will Give You a Competitive Edge (preferred Qualifications)

• One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.