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Dealer Account Manager Jobs
Company | Experian |
Address | Schaumburg, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Automotive |
Expires | 2023-10-05 |
Posted at | 8 months ago |
Company Description
- Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end users
- Maintain customer contact database and sales/retention processes
- Sell into assigned account base following a proven sales process
- Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
- Retain accounts by negotiating contract renewals
- Collaborate and team with peers, including internal and external business partners
- Manage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellations
- Attend trade shows and offsite client meetings as needed
- Coordinate internal resources to ensure client requests are satisfied in a timely fashion
- Present additional Experian product offerings that will help dealers meet their goals and objectives
- Daily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our service
- Collect and present “voice of customer” feedback to product team for product improvement opportunities
- Experience with proven sales or account management methodology
- Proven track record of sales or account management success
- Bachelor’s Degree or equivalent experience within automotive retail or SAAS
- Ability to travel when needed, up to 10%
- Excellent oral and written communication skills
- V-suite level servicing and contract negotiation experience preferred
- 2 year of sales, account management, or customer service experience within automotive retail or SAAS
- Experience solving complex customer problems with positive outcomes
- Experience within high touch “outbound call center” environment
- Effective presentation skills
- Proficient with standard CRM’s and Microsoft Office Products
- Self-starter, strong personality, and ability to network
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