Database And Web Support Specialist

JOB DESCRIPTION

Only on-time online and complete applications will be considered. This position will remain open until filled.

Position Title: Database and Web Support Specialist

Department: Information Technology

Reports To: IT Director

Salary Range: $30,000 - $60,000

Position Type: Non-Exempt

Schedule: 12 months

All employment at PSAS is under the PERA retirement plan. By accepting employment at PSAS you agree to participate in automatic payroll deposit and abide by all policies and procedures put forth by the administration of PSAS.

MAJOR FUNCTION:

The full-time Database and Web Support Specialist will work with staff, students, parents, and community members of the Pueblo School for Arts and Sciences to ensure a positive experience in the use of all school technology-related software. This includes all administration of PSAS Databases, such as PowerSchool, Clever, Schoology, Licensing, etc. The Database and Web Support Specialist creates content using different mediums for communication and monitors activity using web-based analytic tools. The Database and Web Support Specialist role is responsible for assisting in all system implementations and training for staff, parents, and community members. This position will support all schools within the PSAS Charter and will perform on-site consultations as needed.

Customer service is a vital part of the success of PSAS IT. Employees should portray a positive image of the IT department as well as PSAS, by dressing appropriately for the workday, responding to needs in a timely fashion, and by communicating with staff in a professional manner. Employee and team morale are also important to the success of the IT Department as well as the success of PSAS. Employees should demonstrate a commitment to team goals and objectives, and interact effectively in a positive way with team members and PSAS staff to maximize productivity while maintaining smooth working relations. Employees should value diversity in the work environment and demonstrate the same; contribute to maintaining the level of morale and motivation; and provide professional, prompt, friendly service to all.

The PSAS culture values characteristics like open communication, inclusiveness, loyalty, honesty, respect, ethical and moral behavior, and a commitment to our mission and vision. Employees are held accountable for their actions to encourage positive outcomes for our students. We require competency and the best efforts of every employee as we strive for excellence in education.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must have the requisite knowledge, skills, and ability to be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is determined that in order to carry out the essential duties and responsibilities an individual must be able to work at a desk, conference table, or in meetings of various configurations; stand and circulate for extended periods of time; hear and understand speech at normal levels; see up close, at a distance, and have depth perception; communicate so others will be able to clearly understand normal conversations; bend and twist, stoop, kneel, run and crawl; reach in all directions; and lift and carry up to 45 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Highly self-motivated and directed
• Knowledge of technologies available for use in an instructional setting
• Knowledge of web-based analytics and search engine optimization
• Ability to lift and transport heavy to moderately heavy objects, such as computers and peripherals, up to 75 pounds
• Ability to sit or stand for extended periods of time
• Knowledge of computer hardware and software applications
• Dexterity of hands and fingers to operate a computer keyboard, and mouse, and to handle computer components for extended periods of time
• Ability to work with multiple staff members and support all campuses in PSAS Scope
• Exceptional customer service orientation
• Exceptional interpersonal skills, with a focus on customer service, rapport-building, listening, and questioning skills
• Demonstrate aptitude or competence for assigned responsibilities
• Excellent problem-solving skills

Job Duties – 60%

• Perform other duties as assigned.
• Cross-trains with all other members of the IT department in order to support all areas of the IT Dept.
• Provide excellent customer service that is kind courteous, timely, efficient, and solution-oriented to all (staff, students, parents & guests) end users.
• Aids other members of the Information Technology Department as required.
• Develop and maintain appropriate user groups granting database permissions to ensure compliance with FERPA and other legislative requirements.
• Provide information and training remotely to school staff on the use of various technologies, student information systems, and technical procedures/processes.
• Serves as the student information system (SIS) administrator and oversees all functionality of SIS and SIS extensions.
• Maintains all nodes of the PSAS Website to include, including updates, certificate maintenance, and establishing PSAS web presence
• Respond to IT Help Desk inquiries or assist with coverage as needed.
• Assist in analyzing federal and state accountability.

Job Duties – 40%

• Knowledgeable with the Adobe Suite of tools such as Adobe Photoshop, Adobe Lightroom, and Adobe Premiere.
• Creates PSAS templates for internal and external use. Templates include slideshow presentations, video templates, blog templates, etc.
• Creates content and provides a format for the community to engage with PSAS via the PSAS Blog.
• Works with PSAS web host provider to ensure reliable uptime and security of the PSAS Website.
• Builds out social media platforms for PSAS to include but not limited to: Facebook, YouTube, Instagram, Twitter, Linkedin, Glassdoor, etc.
• Assists all staff with public-facing communications and creates a positive image of PSAS Happenings.
• Maintains internal/external communications tools such as Instant Messaging Software, PSAS Blog, Phone Tree, Website, Help Documentation, etc.
• Works with all PSAS staff, committees, and parent groups to create content and guidance for all public-facing media.

Note: This position requires the ability to work occasional evenings to support all programs. You must be able to work these hours to be considered for this position.

REASONING ABILITY:

• Defines problems, collects data, establishes facts, and draws valid conclusions
• Interprets an extensive variety of technical instructions
• Collects and researches data
• Designs workflows and procedures
• Uses intuition and experience to complement data
• Synthesizes complex or diverse information

EDUCATION and/or EXPERIENCE:

MINIMUM REQUIRED:

• Associates Degree or equivalent experience in Information Technology

PREFERRED:

• Training and experience with computer equipment, software, and peripherals
• Proficiency with hosted web servers such as Wix
• PowerSchool SIS experience
• Valid Colorado driver's license
• Experience with Adobe Creative Cloud Suite and Products
• Experience working with Google Platform

CONDITION OF EMPLOYMENT:

• Pass a background check for education
• Participation in payroll automatic deposit
• PSAS is a public employer that operates under the Colorado General Assembly under Title 24, Article 51 of the Colorado Revised Statutes and all employees are members of the Colorado Public Employees’ Retirement Association (PERA). For more information, visit the PERA website at www.copera.org.

THE PUEBLO SCHOOL FOR ARTS AND SCIENCES IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER.