Customer Svc Representative Ii

Job Posting Title

Customer Svc Representative II

Agency

400 OFFICE OF JUVENILE AFFAIRS

Supervisory Organization

Office of Juvenile Affairs–Central Oklahoma Juvenile Cente-

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

CRS I - 13.558355 an hour

CRS II - 14.665807 an hour

Basic Purpose

Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.

The functions within this job family will vary by level, but may include the following:

Position will be assigned to the Central Oklahoma Juvenile Center Control Center.

Job Tasks Will Include But Not Limited To

• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Maintains logs of movement, count, keys, approved visitors, monitoring surveillance cameras
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications or information to appropriate units for processing.
• Maintains inventory of control center
• Monitor radio traffic, communicate via radio transmission ,
• Receiving visitors at the facility, answering telephone calls, directing and transferring telephone calls, placing phone calls, conducts and reconciles count of juveniles and juvenile movement within the facility,
• Ensures emergency notifications and procedures are followed at all times.
• Ensure that visitors clear metal detector and are dressed appropriately prior to entering the facility,
• Conducts inventories of publications, forms, supplies and other materials as needed; maintains records, files, reports, and other materials.

Level Descriptor

Level I

Knowledge of office practices and procedures including the maintenance of records; of business arithmetic; and of spelling, punctuation, and grammar. Ability is required to establish and maintain effective working relationships with others; to read, comprehend and apply various policies and procedures; and to communicate effectively, both orally and in writing.

Level II

Knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations ; of office practices; of business arithmetic; and of methods and techniques for conducting research. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to apply laws and rules to individual problems and situations.

Education And Experience

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Skills

Knowledge, Skills, Abilities, and Competencies Level 1

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.

Level 2

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; and of techniques of training. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; and to provide leadership on assigned projects or teams.

Special Requirements

Must be able to pass background check. A trial period will be required. Applicants must be willing and able to perform all job-related travel normally associated with this position, possess a valid Oklahoma driver’s license at time of appointment.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.