Customer Support Specialist - Entry Level

Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.

Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country has led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

As a Customer Support Specialist, you'll be in charge of your own professional development. To help maintain our high standard to an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following:

• Providing customers with products and solutions that help to simplify and organize their lives
• Processing sales orders, order changes, installation dates, and cancellations
• Excelling in a team-based, competitive environment
• Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
• Using targeted marketing lists to identify and pursue new sales leads
• Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
• Working with the account team on growth and retention of client accounts

Requirements of the Customer Support Specialist:

• Consistently reliable transportation
• Strong sales and closing skills and the ability to overcome objections
• Ability to communicate effectively, actively listen, and problem solve
• 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
• A high school diploma or GED equivalent is required
• Ability to work well individually and in a team environment

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