Customer Support Contractor Jobs

The Why

Our Trader Support team consistently earns 95% satisfaction on user interactions and is mentioned repeatedly as a reason our users would refer our company to others. With Topstep's recent move to a 1 Step. 1 Rule.™ evaluation and an influx of new traders, we need more representatives supporting our traders to maintain and improve the excellent support Topstep is known for.

What You'll Be Doing:

• Own user issues through various channels, such as email and chat, from start to resolution
• Troubleshoot and escalate technical issues to our internal teams for resolution and provide frequent communication to the trader through to resolution.
• Field inbound support requests through Zendesk email and chat channels and works with traders one-on-one to better understand how they can leverage Topstep's offering to meet their personal goals and resolve technical issues.
• Use your Topstep trading experience to help other traders with platform issues, connectivity troubles, onboarding questions, etc.
• Troubleshoot incoming issues to determine the severity and escalate when needed

The Ideal Candidate

• 1-2 years supporting people, preferably through chat and email
• Works well under pressure and is able to maintain composure in difficult situations
• Effective verbal and written communication skills
• Quick technical learner, who retains important information and can adapt well to change
• Must be a current Topstep Funded Trader, or you have been funded in the past
• Friendly and helpful by nature and passionate about helping other traders

TopstepTrader is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability, or any other basis protected under the law.